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this is why I don't order fabric online....

this is why I don't order fabric online....

Old 07-25-2013, 02:14 PM
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Default this is why I don't order fabric online....

And it's probably all my fault! UGH!!! I ordered 2.5 yards of fabric from Fat Quarter Shop - and somehow got champagne color instead of white...... ..... seriously? Pretty sure this will end up on the sale board before long! off to order more...... hopefully it'll be right this time!
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Old 07-25-2013, 02:23 PM
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Well they should take care of it for you at no additional charge to you. Please keep us posted on what kind of customer service you receive.

I order online alot and have never had a problem with any fabric vendor, and I'm pretty sure I've ordered from FQS with no problems.
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Old 07-25-2013, 02:24 PM
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Sorry, of course I should have said in my post if the error was theirs.
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Old 07-25-2013, 02:25 PM
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Did you check the item numbers you ordered against what you received. If it is not the same the store should send you the right piece at no extra cost. The may even let you keep the piece you received or pay the postage to return it.
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Old 07-25-2013, 02:28 PM
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Even if you ordered wrong they might let you send it back if you pay shipping and sometimes a restocking fee. I had this one time when I ordered mid night Kona and it looked like black online but it was really very dark blue. It was from Hancock of Paducah.
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Old 07-25-2013, 02:38 PM
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I know I can expect the VERY BEST service from the FQS.... I am just really frustrated right now... I ordered the Lakehouse frosted dot fabric - It's darling! And the selvage I had from my previous order was LH03035 - but I didn't know it came in both white on white or Champagne.... I'm sure I can use the fabric I got for another project - I just didn't have $35 extra to spend right now.... just frustrated... it was definitely NOT THEIR FAULT.
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Old 07-25-2013, 03:44 PM
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You bring up an interesting point - one that a lot of quilters don't know about, so I'll mention it here.

The product number printed on the selvedge is the PRINT identifier. Many if not most prints come in multiple colors.

So in order to correctly match a fabric, you need both the PRINT identifier AND the COLOR code. The color code is rarely, if ever printed on the selvedge.

Color codes vary between makers, but they often, if not almost always, follow the Print identifier, after a dash or something, on online website product descriptions. So, for instance, a fabric with the print number 12345 might be printed in three colors, say codes -01 -02 and -03. In this case, the full product number would be 12345-01, etc. with 01, 02, 03 being different colors.

Some manufacturers just put a color name after the fabric number. Lakehouse does this a lot. So the fabric you wanted might have been LH3035-White and what you got was LH3035-Champagne, or something like that.

So, when you are trying to match fabric, always try to get both the print number and the color code. If you do, you'll probably get what you're looking for.

And if in doubt, ask for a sample! :-)
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Old 07-25-2013, 03:57 PM
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Another imporrtant note is that the vast majority of online fabric shops have disclaimers stating that the actual fabric color may be different from what you see on your monitor. They have absolutely no control at all over the quality of the graphics on your computer.
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Old 07-25-2013, 04:00 PM
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Originally Posted by QKO View Post
You bring up an interesting point - one that a lot of quilters don't know about, so I'll mention it here.

The product number printed on the selvedge is the PRINT identifier. Many if not most prints come in multiple colors.

So in order to correctly match a fabric, you need both the PRINT identifier AND the COLOR code. The color code is rarely, if ever printed on the selvedge.

Color codes vary between makers, but they often, if not almost always, follow the Print identifier, after a dash or something, on online website product descriptions. So, for instance, a fabric with the print number 12345 might be printed in three colors, say codes -01 -02 and -03. In this case, the full product number would be 12345-01, etc. with 01, 02, 03 being different colors.

Some manufacturers just put a color name after the fabric number. Lakehouse does this a lot. So the fabric you wanted might have been LH3035-White and what you got was LH3035-Champagne, or something like that.

So, when you are trying to match fabric, always try to get both the print number and the color code. If you do, you'll probably get what you're looking for.

And if in doubt, ask for a sample! :-)
Thanks! Nice thing to know!
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Old 07-25-2013, 04:38 PM
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QKO - The real bummer is that I used to own a quilt shop! I know better! I emailed them to see if they'll exchange it.... I'll let you know!
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