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Thread: Why I like my Hancock's

  1. #1
    Super Member quiltsRfun's Avatar
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    I just got back from the fabric store and wanted to share my experience. We read so much about poor customer service that I wanted to post something positive. I was shopping for backing. As the fabric was measured the clerk noticed it had a spot that was soiled. She thought it would probably wash out and I did too. I needed 8 yards. There were 8-1/4 left on the bolt. She gave me all of it and charged me for 7. Plus I had a 40% off coupon. So I got 8-1/4 yards of batik fabric for $42.00. This will really help keep down my expenses for this quilt.

  2. #2
    Super Member merry's Avatar
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    Hancock's in Cookeville TN is just that nice.

  3. #3
    Power Poster CarrieAnne's Avatar
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    Aw, that was nice!

  4. #4
    Super Member SherriB's Avatar
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    Wow, that was very nice of them! At the Hancock near me, they will charge you for every thread. I have brought bolts of fabric to the table to be cut, and there may be an inch or less left beyond what I wanted. They will ask if you want it and if you do, they will charge for it. If not, they cut the tiny strip off and trash it. Maybe it is different regional managers that cause such differences.

  5. #5
    Super Member Raggiemom's Avatar
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    It's nice to read something positive! :0

  6. #6
    Senior Member quiltergirl80's Avatar
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    :0)

  7. #7
    Senior Member Mary M's Avatar
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    So good to hear that you were treated well. I know a clerk can make my day or ruin it. Today I had a really nice person to help me at JoAnns. I want to hug those who are so helpful and sweet.[but of course I don't]

  8. #8
    Power Poster amma's Avatar
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    Thank you for posting this wonderful, upbeat, postive shopping experience :D:D:D

  9. #9
    Super Member Enchanted Quilter's Avatar
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    My Hancocks in Muskogee Okla does nice things like that.

  10. #10
    Senior Member quilter1943's Avatar
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    In the Daytona Beach, FL area our JoAnn's and our Hancocks are both great. They're both under staffed, so you have to wait, but they're always willing to help.

  11. #11

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    I perfer to shop at handcocks . I was in the other day after a walking foot and would you believe they were inventoring and and the bolts of fabric covering up the sewing machine extra feet you would'nt believe. I couldn't even find the rack so when I asked the clerk she said "i know right where theyare" so down on her hand and knees and wiggled inbetween the fab. and out she came with the one I needed. I'am not sure if I could of done that and I"am alot younger than she. :thumbup: up to them

  12. #12
    Super Member seamstome's Avatar
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    My Hancocks has great customer service. Unfortunately, it is a dumpy store and doesnt have much for selection. But I still prefer it.

  13. #13
    Super Member Mitch's mom's Avatar
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    Quote Originally Posted by merry
    Hancock's in Cookeville TN is just that nice.
    +1

  14. #14

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    The Hancock's in Tyler, Tx. is not that nice. I am just starting in this age old craft and couldn't get anyone to help me. I left and went to walmart and the lady there was most helpful and full of knowledge.

  15. #15
    Gamie's Avatar
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    Hi Muskogee, OK,

    I live in Okemah, OK off I40 about 17 miles west of Henryetta. I have not been to Muskogee's Hancocks but, Shawnee,OK's Hancocks is great. Gamie

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