Anyone else have this problem with MSQ?

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12-15-2015, 05:26 AM

#11

fivepaws

Super Member

Join Date: Jun 2010

Location: Northern Virginia

Posts: 2,774

It is a family owned and run business. Everyone gets behind at this time of year---even me!

12-15-2015, 05:30 AM

#12

Pete

Senior Member

Join Date: Mar 2010

Location: Somewhere inTexas

Posts: 968

Quote:

Originally Posted by mrs. fitz

Since Friday I've left five messages at Missouri Star Quilts customer service. I have a problem with an order involvingFriday's Daily Deal , a gift certificate, and Sunday's Daily Deal. They're a good company and I've never had a problem reaching them before. Does anyone know if they are having a problem with their messaging system? Has anybody else had trouble reaching them? I don't understand why nobody has called me back. I've also documented this issue in an email to customer service and that hasn't had a response either. Any advice will be appreciated, I don't know what else I can do. Thanks for reading.

I did, but they answered my email and were very gracious and apologetic

12-15-2015, 05:55 AM

#13

Jingle

Power Poster

Join Date: Dec 2009

Location: Outside St. Louis

Posts: 38,213

In this time of instant gratification, we must remember people are not machines. Be patient and I am sure you will get taken care of, when they get to you.
I know most people think all revolves around them but not always.

12-15-2015, 06:28 AM

#14

rvsfan

Super Member

Join Date: Jan 2011

Location: Las Vegas, NV

Posts: 1,398

I've had to wait a couple days for a call back, but have always received a very helpful call back.

12-15-2015, 06:32 AM

#15

tessagin

Power Poster

Join Date: Mar 2013

Location: Corpus Christi, Tx.

Posts: 16,105

I always go to the forum for questions.

12-15-2015, 07:44 AM

#16

annette1952

Super Member

Join Date: Apr 2010

Location: Harrison, MI

Posts: 8,493

I love MSQ & I order from them quite often. My problem with them is it takes them forever to respond to a question or concern. I'm talking several days. It doesn't matter the time of year it is. They always tell you the same thing that they have been swamped. I'm sure they are busy. Maybe they are always short staffed I don't know but that isn't very good customer service. When they finally do get back with you though they are very nice & helpful. Also they can be very slow shipping. Other times they are pretty good.

12-15-2015, 09:24 AM

#17

junegerbracht

Senior Member

Join Date: Jan 2011

Posts: 659

I had a similar experience and it was my first time shopping with them. I am willing to give them a second try since this is a busy time of year. Filling my order and shipping was slow but then so was Keepsake Quilting. On the other hand Connecting Threads's was as fast as ever.

12-15-2015, 09:38 AM

#18

MargeD

Power Poster

Join Date: Feb 2011

Location: Lowell, MA

Posts: 14,083

Good to know that they were just bogged down with calls, but that they do call to help with any problems.

12-15-2015, 03:16 PM

#19

Onebyone

Power Poster

Join Date: Jan 2011

Location: Southern USA

Posts: 16,074

At least they do try to make things right. Most places want to make it your problem not theirs. I quit ordering from many popular online sites because of poor customer service.

12-15-2015, 05:02 PM

#20

Karen Mc

Senior Member

Join Date: Nov 2011

Location: NW PA

Posts: 754

I have never had a problem. They are a great company and I am sure very busy with having such great buys. Glad they got back to you and everything worked out.