Barb_MO

Contact Keepsake Quilting. I had a kit other from them and one fabric had a dine size white spot on it, fabric was navy. and another fabric that was for backing was in three pieces, which there was not way I could piece together for the backing. I contacted them, sent pictures and got replacement for all of it and was told I didn't have to return the pieces that were damages or miss cut.

Snooze2978

This is onee reason why I inspect the fabrics I purchase in town or online as soon as I get them home. Have found flaws/spots occasionally or miss cuts so want to notify the company ASAP so it can be remedied.

So sorry for your mishap. Hopefully they can reimburse you if they can't replace it.

charlottequilts

I want everyone to know that this had a happy ending. I had no receipt, but since you were encouraging me to contact KQ, I did. The person over the phone said they'd exchange it and to bring the fabric in. I managed to say enough about the fabric and where it was located in the store, that it probably sounded legit. (No doubt, mentioning that I had posted to this board didn't hurt, either.)

So over I went. The original fabric wasn't there, of course, since I'd bought all that was left, but they were gracious about it and DH and I managed to find something else that would work. It was a Kaufmann fabric, a bit cheaper, so I made the difference up in thread.

So, they did step up, even though they didn't have to, and I have learned a lesson about inspecting things and keeping receipts.

Thanks again,
Charlotte

Sandygirl

I dunno. Jan, people are living to their 90's!! You can do this! Start writing!

sandy

Tothill

Thank you Charlotte for the update. It is always nice to hear that a business stands behind their products and do the right thing.

0tis

I am so glad to hear that you contacted KQ and they stood behind their product - that is how it should be - I think most companies of integrity will do the same - I think that Moda or United Notions would have done the same - I am very impressed with their quality and integrity. Its wonderful to have these great stories - I just posted one myself about Oliso irons - my iron started failing after 15 months and Oliso - contacted me on my telephone after I emailed them one hour before about my iron problems. They immediately told me to send it back and they would replace it. I love happy endings and great customer service.

Yooper32

Keepsake will make it right, believe me. They messed up on one order of mine, involving a 1 yd. short cut on one piece of fabric and less than an inch on another piece in the same order. They told me to keep what I had and they sent another duplicate order to me with the proper yardage. I can't say enough good things about them.

PumpkinSundae

I agree with contacting them as maybe they already know from others who also bought from that bolt.

thrums

A few shop owners I've met will check the entire bolt for flaws before the first cut. If there's a problem, they send the bolt back. They told me they would rather take the time to make the check, rather than loos a customer.

lbc

Definitely contact KQ and Moda. Companies should be given the opportunity to fix a problem and then hopefully news of a happy customer will be spread. I just had an incident with Keurig and they made me a very happy customer.