suzeq

Oh, my goodness! Contact them by phone. I do believe they will make it right. I ordered two pieces of fabric and did not like either of them. I called to return them. They gave me credit and told me to keep them. I guess that is cheaper than the hassle of returned items and employee cost.

mpeters1200

I don't have a lot of experience buying fabric online. I was very satisfied with the solids I bought at fabricshack.com. The quality and color are both excellent and I got them on a good sale. JMHO. I do have a lot of friends that shop at fabric.com. This is the first I've heard of a negative experience.

I work at a corporate level for customer service in the toy industry. If you are able to talk to a manager, take it from this one that there are things you want to avoid. Try not to make it personal when talking to them. Avoid raising your voice. If you maintain a friendly but professional tone you are much more likely to get a satisfactory response. I would be careful about pointing out they may lose a customer. I was taught in training that the moment they threaten that, we shut down all communication. They don't want to shop anymore, it's on them not on us. It also helps to mention that you have purchased from them before and you have not had any problems with your order. You can also offer to ship it back to them so you can see what you are talking about. Just mentioning that you are willing to show them, instead of just talking on the phone, it will be even more likely that they will correct the issue.

P.S. Yes, I am trying to find a new job.

Rose Lee

I agree, a second chance would be appropiate. I have ordered from them several times and never had that problem. My orders come promptly and neatly packed.

Sorry you had that experience, but do sent them another email, or better yet, they have an 800 number, call them and relate your problem. I am sure they would like to know who filled that order, as they depend on their service to survive.

dlf0122quilting

The only time I tried to order from them, they took about a week to tell me that the item they advertised which I ordered 6 yards of, was no longer available. I think they should have not had it advertised if they didn't have the product and should have notified me sooner but I may still try ordering from them again.

sewingladydi

I have had nothing but great service from fabric.com. Last Monday I placed an order, got my email confirmation on Tuesday and my fabric came on Thursday. My fabric is always neatly cut and folded and they have never made an error. I normally order between 10 - 12 yards at a time.

I hope they respond and make it up to you. It really is a good company. Apparently just some not so good employees.

Tink's Mom

They are my favorite on line store....I can't tell you how many $100's I've spent there. I've always received great service. This is probably due to a new employee that doesn't like the job. Sorry to hear that you have had a problem, but I'm sure they will make good....

zz-pd

I have never had the pleasure of ordering fabric. maybe someday, and when I am able to I will try them out. Penny

kacie

This can happen if there are only a few yards left. They do tell you how many yards are left at that moment and whether or not it's re-orderable, special purchase, etc.

granny_59

I cant recomend frabric com for international orders. Waiting for an order of 6 yards of fabric, 4 cotton and 2 single jersey and ended up with almost 40 $ shipping cost.
After contacting them the lady insisted that my order did not fit into a flat rate envelope. I doubt that and told them, that they could have split into two envelopes to save me shipping costs.

They would not do so unless I made two orders.........
fatquartershop does and Hancocks even tells you at the check out "there is space for ...yard of fabric for the same shipping costs"

raksmum

Thanks for the heads-up. I was thinking of ordering but won't now if shipping is so high. It doesn't save money in the end.