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    Old 08-22-2010, 03:08 PM
      #81  
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    Join Date: Jun 2010
    Location: Baileys Prairie, Texas
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    You need to call them and tell them what happened. I wouldn't be surprised if they offered to replace the order.
    Nona is offline  
    Old 08-22-2010, 07:42 PM
      #82  
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    Stop!!!I order several items from Clotilde and all was OK. The last time I ordered,I ordered a plastic case for my tools that turn fabric. Upon receiving this item it was wrapped in plastic and broke. I called and asked for it to be replaced and was told I would have to pay postage and the item was off sale and I would have to pay full price. I argued and got no where. I will NOT!! order from them again. GrantIowa
    Grantiowa is offline  
    Old 08-22-2010, 07:53 PM
      #83  
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    Location: St. Cloud, Minnesota
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    I just got an order, haven't had trouble with them. Sometimes something is on back order, but that can happen anywhere. I'm a satisfied customer.
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    Old 08-22-2010, 09:41 PM
      #84  
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    I have ordered from them and not had problems. I have a catalog now that has free shipping until August 31. I hope to get an order in before the deadline.
    Ruby Y Campos is offline  
    Old 08-23-2010, 10:40 AM
      #85  
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    Location: salt lake city, ut
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    I just ordered a thimble from them over the weekend. First time on order from them.
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    Old 08-23-2010, 06:29 PM
      #86  
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    I have ordered from them and they are wonderful!!
    betlinsmom is offline  
    Old 08-25-2010, 07:47 AM
      #87  
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    Location: Winchester, VA
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    Order from them several times. No problems here. And yes the service department is awesome. I had order zippers by the yard. You make your own zipper length. Anyway I needed more zipper pulls. They gave me a number to call that gave me a web address to order more pulls. I am a happy camper. K
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    Old 08-28-2010, 02:07 PM
      #88  
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    Location: Winston,GA
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    I just got an order from them last week! I have had no probems with them so far.
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    Old 08-31-2010, 05:20 AM
      #89  
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    Join Date: May 2009
    Location: Evart, MI
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    Some years ago I ordered 4 cones of non rotting black thread, to make 2 fishing shanties. They send me 4 cones of linen colored machine quilting thread. I got to keep the linen thread and they sent me the thread ordered. I made the shanties, we used the them twice. I used the quilting thread all the time, for hand quilting. I love it and wouldn't use anything else.
    I have never had a problem with Clotilde.
    Dell is offline  
    Old 10-17-2010, 09:35 PM
      #90  
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    I've used the electronic downloads and had no problems at all. :thumbup: :thumbup: :thumbup:
    rhona hodgson is offline  
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