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Old 09-16-2009, 04:42 AM
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Join Date: Jan 2007
Location: In the middle of a mess...
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I'm not sure exactly where to put this, so it's going here for now.

I don't know how many of you have ordered from Clotilde, but I for one, will NOT order from them again!
I put an order in over a month ago and FINALLY recieved it today.
I had called them every week checking on the order and they said.. it's been mailed. No, we cannot tell you what date it was mailed. It should be to you within 6-8 weeks.
I explained to ALL the people I talked to, nevermind, the people I bothered at their highly important job, that I was never sent an e-mail stating that the package had been shipped. Told them that they had already taken the money/payment out of my account, but I have not received anything as of yet. The last time I called was Monday and the lady told me...well, I guess you'll just have to wait a bit longer, won't you? I was polite and told her "thank you for taking time out of your busy day and answering my mundane questions". I then, hung up!

So, needless to say, their customer service is horrible and I will NOT order from them again.
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Old 09-16-2009, 05:05 AM
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Join Date: Jun 2009
Posts: 4,506

I've ordered from them before and received my things promptly. It sounds like they messed up and don't want to admit it, too bad their customer service is so poor. I'll think twice before ordering again, a month is a long time to wait. Hopefully it arrives soon.
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Old 09-16-2009, 05:09 AM
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Location: Alturas, CA
Posts: 9,393

With an attitude like that, I wouldn't order from them again either, but I would write a letter of complaint and let them know that you're telling all your friends about it also.
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Old 09-16-2009, 05:11 AM
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I'm not even going to waste my energy on them. Not worth it.
Just thought I'd post here to let people know that their customer service is awful. I've never received such bad service over the phone like that before.
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Old 09-16-2009, 06:09 AM
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Posts: 174

Thanks for the tip, I don't do business with places that don't know how to do business!

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Old 09-16-2009, 06:19 AM
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Join Date: Aug 2009
Location: Union, Missouri
Posts: 1,542

SIX to EIGHT WEEKS???? are you kidding me, I have sent in rebates, and special things like that, that do not even take that long, shoot while my husband was in Iraq and I was in KY a package only took 7-10 days AT MOST, normally more like 4-5 days!! where are they sending it that it could take six to eight weeks? around the world a couple times?

I wont be ordering!
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Old 09-16-2009, 06:39 AM
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Location: Houston (Clear Lake), TX
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Word of mouth is one of the best advertising methods - both the good and the bad recommendatios.
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Old 09-16-2009, 07:03 AM
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Location: In the middle of a mess...
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I order TONS of things online.
The most it has taken anything was 3 weeks and even that was an error and when I contacted the company, they were VERY, VERY nice and credited money back to my account.
Most packages take about 10 days for me to get them.
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Old 09-16-2009, 07:11 AM
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Join Date: Jul 2007
Location: Pine Grove, California
Posts: 2,816

Talk about timing....

Terri, I had their catalog out last night looking for a
few things I couldn't get in our LQS and am glad I
read your post. They won't be getting "my" business.

I'm sorry you had to wait so long.......
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Old 09-16-2009, 07:14 AM
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Join Date: Feb 2009
Location: home again, after 27 yrs!
Posts: 19,388

I've used them for years and years. I would still complain and you'd probably get a refund for shipping at the very least. Most probably they are understaffed these days, just like most every company out there.
please try them again. i'm sure they don't want to loose your business.
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