Bad Service at Dealer
02-23-2010, 03:22 PM
#1
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Thread Starter
Join Date: Jan 2010
Location: Mid Tennessee
Posts: 709
What would you do if you went to a dealer and they had one person working there that really didnt seem to know much about the machine. She kept saying I dont know I dont know. She wouldnt show/couldnt me how to use it.
I was so excited to visit this particular dealer but left really annoyed. :thumbdown:
I was so excited to visit this particular dealer but left really annoyed. :thumbdown:
02-23-2010, 03:26 PM
#3
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Join Date: Jan 2010
Location: Mid Tennessee
Posts: 709
i agree. I am so tired of sewing machine shopping. This is the second dealer in my area that I left his/her shop feeling disgusted. I may have to roll out the cash and buy a high end bernina, At least they know how to use the machines.
02-23-2010, 03:27 PM
#5
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Join Date: Jul 2008
Location: East Oklahoma - pining for Massachusetts
Posts: 10,477
Originally Posted by sharon b
Be very careful about buying from them :? What kind of service would/will you get after the sale, if they can't provide good service before the sale
Amen. It's bad enough getting rotten service after a good sale. If it were me I would say "no sale".
02-23-2010, 03:27 PM
#6
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Join Date: Oct 2009
Posts: 5,453
Originally Posted by sharon b
Be very careful about buying from them :? What kind of service would/will you get after the sale, if they can't provide good service before the sale
or maybe she was just filling in for someone and is not usually doing that side of the business..
i know at my dealer, they send all thier workers to schools on the machines they carry...they have 3 full timers and they know thier stuff...
02-23-2010, 03:39 PM
#8
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Join Date: Jan 2009
Location: Front row
Posts: 14,646
I am constantly amazed at people who start a business and apparently know nothing about keeping in business. There have been several businesses that have failed in my town due to word of mouth about customer service. All it takes is a few unhappy customers to ruin a small business in a small town.
02-23-2010, 03:45 PM
#10
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Join Date: Dec 2008
Location: St. Louis, Missouri
Posts: 6,884
I think I would have asked if she were new? Did she usually work there? Was there a back up person? I most definitely would have let her know that there was a problem with her not knowing the machine. If it was a case of a family emergency, I would not penalize the store, but if this was a regular occurance, I would let the dealer/parent company know!
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