Never been to JoAnn's - What am I missing?
06-11-2011, 04:10 AM
#101
Senior Member
Join Date: Aug 2007
Location: Bloomingdale, GA
Posts: 631
Originally Posted by Rose Ann
I'm sorry to hear so many of you say you are unhappy with your local JoAnn's store. PLEASE - e-mail or call the corporate offices and complain strongly. The company cannot improve service, goods, or staff if they don't know they have a big problem and are losing customers. Yes, I am an employee of The Woodlands/Conroe, TX store, and I am proud of my store and staff. Wish you all could come shop with us and see what a JoAnn's store should be. Thanks for reading. Happy Quilting!
06-11-2011, 04:11 AM
#102
Senior Member
Join Date: Aug 2007
Location: Bloomingdale, GA
Posts: 631
Originally Posted by dixiechunk
This has nothing to do with the good sold in JoAnn's but I have a real beef with the fact that they don't have restroom facilities.
Well, actually, the one in Easton has them and you used to be able to get a key from an employee and use them, but now they say the state forbids that. Don't know about the one in Dover. Any Dover, DE ladies out there? I have a problem with that. Every other fabric store or LQS I have been to (as well as grocery store and department store) have restroom facilities.
I think it's because they store merchandise in the bathrooms and it's connected to that.
Well, actually, the one in Easton has them and you used to be able to get a key from an employee and use them, but now they say the state forbids that. Don't know about the one in Dover. Any Dover, DE ladies out there? I have a problem with that. Every other fabric store or LQS I have been to (as well as grocery store and department store) have restroom facilities.
I think it's because they store merchandise in the bathrooms and it's connected to that.
06-11-2011, 05:06 PM
#103
Super Member
Join Date: Jan 2007
Location: western arkansas
Posts: 2,077
Glad to hear this. They closed up the only JoAnn that was close to me and it was 65 miles. I would drive that far, but I wouldn't drive much more than that.
Originally Posted by Rose Ann
Joann's is not going bankrupt. They were bought out by another company. I understand that they are expanding and planning to add a lot of stores.
06-14-2011, 06:25 AM
#105
Super Member
Join Date: Feb 2011
Location: DC metro area
Posts: 1,286
It's amazing how store managers don't realize that it's their employees that make or break a store. You really have to have good customer service and pleasant personality in order to keep your customers happy and wanting to return.
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