Problem Solved
01-13-2014, 04:01 PM
#1
Super Member
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Join Date: Sep 2008
Location: West New York, New Jersey
Posts: 1,673
Problem Solved
I have no affiliation with this company except as a happy user. On Friday my QuilTak Basting Gun jammed and I called the company for assistance. A recording asked me to leave a message which I did and was pleasantly surprised to get a return message on Saturday. Since I had something else to work on I thought I'd wait until Monday to call back and not interrupt anyone's weekend. Early this morning the owner called again and easily talked me through unjamming the tool. Great service to just go ahead and call back to be sure the customer got her message. Love finding another company that knows what customer service means.
01-14-2014, 01:26 PM
#4
Super Member
Join Date: Apr 2007
Location: Phoenix, AZ
Posts: 2,943
Since I use my QuilTak for attaching the bottoms of quilts to my HQ frame. I find I can get closer to the edge of t he fabric this way when quilting. I can underatand. I have talked with the owner of the company and had great response even though I am the one who 'messed up' my gun. One of the best customer services, up there with the HQ folk.
Last edited by AliKat; 01-14-2014 at 01:31 PM.
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