Quilting Pet Peeves
06-25-2022, 11:06 AM
#11
Power Poster
Join Date: Jul 2017
Location: Central Ohio
Posts: 15,217
I rely on my tried and true favorite shops, as well as good recommendations from the quilters on this board. I have no complaints doing it this way.
I would be annoyed as you are too!
I would be annoyed as you are too!
06-25-2022, 11:12 AM
#12
Senior Member
Join Date: Jun 2022
Location: USA
Posts: 378
My Pet Peeve is the state of Customer Service.
When you have a question about a product or a question about your order, it's not a problem to contact the company and get an immediate email reply saying they received your inquiry and that their 'team' will get back to me within 24 hours.
I did this with two companies, both with questions concerning quilting items. One company with a question about an item in one of my orders that I received. And with the other company about a product that I want to order, but had a question about. It's been 9 business days today since I contacted both of them and I have yet to hear back from either.
Company #1 - A very well known company that has been in business for over 20 years - I spent a lot of money, and I mean a lot, over the last 6 months with this company planning and setting up my new quilting room. If they can't answer a simple question in 9 days, then they apparently no longer need my business.
Company #2 - I've never ordered from them before and since they can't answer a simple question, I can't trust their customer service, so I won't be placing an order with them.
My questions were polite, simple and didn't involve any type of management request or approval. If I'm not worth their time, than neither are they worth mine. A little respect cost little and goes a long way in both directions.
Quilting is a field/hobby that is limited to the amount of people who do quilting. It's not like everyone and their brother needs fabric and quilting supplies/machines. You would think that they would want to keep the customers they have and/ or gain new ones.
When you have a question about a product or a question about your order, it's not a problem to contact the company and get an immediate email reply saying they received your inquiry and that their 'team' will get back to me within 24 hours.
I did this with two companies, both with questions concerning quilting items. One company with a question about an item in one of my orders that I received. And with the other company about a product that I want to order, but had a question about. It's been 9 business days today since I contacted both of them and I have yet to hear back from either.
Company #1 - A very well known company that has been in business for over 20 years - I spent a lot of money, and I mean a lot, over the last 6 months with this company planning and setting up my new quilting room. If they can't answer a simple question in 9 days, then they apparently no longer need my business.
Company #2 - I've never ordered from them before and since they can't answer a simple question, I can't trust their customer service, so I won't be placing an order with them.
My questions were polite, simple and didn't involve any type of management request or approval. If I'm not worth their time, than neither are they worth mine. A little respect cost little and goes a long way in both directions.
Quilting is a field/hobby that is limited to the amount of people who do quilting. It's not like everyone and their brother needs fabric and quilting supplies/machines. You would think that they would want to keep the customers they have and/ or gain new ones.
06-25-2022, 02:21 PM
#13
Power Poster
Join Date: Dec 2009
Location: Outside St. Louis
Posts: 38,213
I am tired of everything being because of covid. I think too many people are too lazy to work for their salary.
I only buy from stores I can drive to. I don't buy anything on line.
I only buy from stores I can drive to. I don't buy anything on line.
06-25-2022, 04:21 PM
#14
Power Poster
Join Date: Mar 2009
Location: Lake Elsinore, CA
Posts: 15,163
I recently ordered something from MSQC. I got an email saying the item had been shipped, but 6 days later FedEx was still showing that the label had been created, but the item wasn't received by them yet. I emailed MSQC asking about the status of my order, and within less than 24 hours I had a response. FedEx had picked up the item, but hadn't scanned it into their system, so it was on its way. And it arrived the following day. The information I got was so accurate that I knew that someone at MSQC had gotten in touch with FedEx to find out what was happening.
So - MSQC gets an A+++, and FedEx (as usual, in my experience) gets an F.
So - MSQC gets an A+++, and FedEx (as usual, in my experience) gets an F.
06-25-2022, 05:20 PM
#15
Senior Member
Join Date: May 2008
Location: Columbus, Ohio
Posts: 521
I sometimes find the response I've been waiting for in my junk mail, even if I've received mail from them before! Just a thought.
And MSCC is always great with their response, even on the weekends. And I ask some pretty random questions! But great customer service is hard to come by, and has been since before the pandemic. To me, that's just an excuse.
And MSCC is always great with their response, even on the weekends. And I ask some pretty random questions! But great customer service is hard to come by, and has been since before the pandemic. To me, that's just an excuse.
06-25-2022, 05:54 PM
#16
Super Member
Join Date: Jul 2013
Location: Houston, TX
Posts: 9,571
Wow! $125 for a cutting mat? How big was it? I have one that's about 36 x 70 and I think I paid less than $50 for it with a Joann's coupon.
06-25-2022, 06:15 PM
#18
Super Member
Join Date: Jan 2013
Location: Florida
Posts: 3,830
Poor customer service is with all kinds of business, even dr office.
06-26-2022, 02:37 AM
#19
Senior Member
Thread Starter
Join Date: May 2022
Location: Northeast
Posts: 682
How about when you buy an expensive item. Once you got someone to help you, they answered a bit of your questions, even saying they have one and use it all the time. But as soon as you pay for it, and call to ask another question, that very same person no longer has any knowledge of what it is, let alone how it works.
06-26-2022, 03:46 AM
#20
Super Member
Join Date: Nov 2010
Posts: 1,538
Buying anything has become a chore, most businesses can't hire or keep employees, including restaurants. The turnover is huge and even if you get a response online or phone call I d' doubt the accuracy of it. It's even happening at LQS's near me which are few and far between. The quality of LQS fabric has gone down hill also. I'm glad I have a nice stash of fabric, rulers, etc. because I'm not buying anything.
