Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Page 1 of 2 1 2 LastLast
Results 1 to 10 of 18

Thread: Thank you Everyone!!!

  1. #1
    Super Member amandasgramma's Avatar
    Join Date
    May 2009
    Location
    La Pine Oregon, USA
    Posts
    5,824
    I've had a recent experience that has caused me to reflect and APPRECIATE the help we get on this forum. I have a computerized quilting machine ----- there IS a forum for it. I've had the experience of asking a question (3 actually) and not getting ANY answers. Then others would ask the question and get answers but worse than that ----- we would get chided or scolded or just plain put down for any comments we make. I say the user manual is lacking --- or why would we ask questions that are "so simple".....My comment started a firestorm. Then another lady wrote that she'd called the head office for "customer service" --- she ended up being talked to in a nasty tone and HUNG UP ON!!!! Others came on line and SAID it must have been her --- because they had had excellent help from the customer support.

    It doesn't matter HOW the customer asked her question or her tone or anything -- ANY company that would allow customer support to hang up on a customer needing help is really in big trouble! Everyone refers to the manual. The manual is online so I know I'm not missing pages --- has all kinds of info for the original set-up (what -- we do that ONCE!) but not for the questions being asked. When I pointed out that IF the answers are in the manual - why doesn't someone say "it's in the manual, page XX". But no -- they respond in nasty tones. These are NOT employees of the company -- they're users like you and me! DISGUSTING

    So -- in closing this long rant -- THANK YOU THANK YOU THANK YOU - all of you who are kind, helpful and generous!!!

    dee

  2. #2
    Junior Member funcupl's Avatar
    Join Date
    Apr 2010
    Location
    NE Iowa
    Posts
    293
    I agree....I hate being put on hold too.

    Claudia

  3. #3
    Super Member dream56's Avatar
    Join Date
    Apr 2010
    Location
    Indiana, PA
    Posts
    1,404
    Blog Entries
    1
    It's ok to rant sometime and get it out - because everyone here will be there to pick you up.
    I agree - this board is great and people are polite - unlike a lot of places. It is so nice to see great compliments on people's first attempts at something. It gives them the encouragement to keep trying. I look to this board anytime I get down or discouaged and it's an instant pick me up.

  4. #4
    Super Member litacats's Avatar
    Join Date
    Jul 2010
    Location
    western australia
    Posts
    1,687
    I know what you mean. I was on a couple of cat forums and I think they took great delight in upsetting others,
    this forum is so wonderful. it doesn't matter who you are or what you ask someone always comes back with a nice comment or explanation, SO KEEP UP THE GOOD WORK LADIES & GENTLEMEN. it is always a delight to come here,

  5. #5
    Super Member Rebecca VLQ's Avatar
    Join Date
    Mar 2010
    Location
    North Carolina
    Posts
    2,492
    Quote Originally Posted by litacats
    I know what you mean. I was on a couple of cat forums and I think they took great delight in upsetting others...
    So, would you say that they were (wait for it!)

    *catty*

    ?

    :lol:

    Yes, this forum is very supportive. There's a TON of info and helpful folks here.

  6. #6
    Moderator littlehud's Avatar
    Join Date
    Nov 2007
    Location
    SW Iowa
    Posts
    32,965
    This is a wonderful place to be. Wonderful helpful people. I'm so glad I stumbled on to this board.

  7. #7
    Super Member amandasgramma's Avatar
    Join Date
    May 2009
    Location
    La Pine Oregon, USA
    Posts
    5,824
    Quote Originally Posted by Rebecca VLQ
    Quote Originally Posted by litacats
    I know what you mean. I was on a couple of cat forums and I think they took great delight in upsetting others...
    So, would you say that they were (wait for it!)

    *catty*

    ?

    :lol:

    Yes, this forum is very supportive. There's a TON of info and helpful folks here.
    ROLMBO!!! GOOD one Rebecca!!

  8. #8
    Super Member Lisa_wanna_b_quilter's Avatar
    Join Date
    Aug 2009
    Location
    The middle of an IL cornfield
    Posts
    6,870
    Blog Entries
    1
    This board can do anything. Need your car fixed, we've got folks for that. Need ANY sewing question answered, we've got folks for that. Need a recipe? We're there. Need advice on bratty kids? We've got parents, grandparents and great-grandparents who've been there done that.

    I'm pretty sure this board could take over the world, but it would cut into our quilting time!

  9. #9
    Super Member feline fanatic's Avatar
    Join Date
    May 2009
    Location
    NY
    Posts
    6,374
    I agree! This board is wonderful. And I find it VERY easy to navigate and very user friendly for searches and bookmarking and following my own topics or topics I have commented on. I find the yahoo user groups very difficult to navigate and follow.

  10. #10
    Super Member hobo2000's Avatar
    Join Date
    May 2010
    Location
    Washington DC
    Posts
    2,691
    Blog Entries
    1
    Verizon Wireless has come under fire for this very thing. Lawsuits too. I went in this week about my new cell phone. OMG I had at least 5 people around me trying to help me, explaining new features, offering to set up my online assistant for storage. It was wonderful! I enjoyed every minute of it and when I got home I had a phone call asking me "How are we doing now?" I guess they got the message so should some others.

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.