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Thread: Is the customer "always" right?

  1. #11
    Senior Member
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    Quote Originally Posted by Scissor Queen View Post
    When it's all said and done it's her quilt. It doesn't matter if it's your taste or colors or whatever. The only thing that matters is she's paying for it and it's her quilt.
    That's what I was thinking, but like McFay says, "get 1/2 up front." I don't believe it is a matter of the customer being right or wrong, just happy.
    If you quilt fast enough, does it count as aerobic exercise? Bernice Manning

  2. #12
    Super Member jillaine's Avatar
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    Here's how I'd respond:

    "I love how you want to find a way to make the quilt work with the colors in your room. That said, I'm concerned that those colors won't go with the OSU colors that will make up the main part of the quilt. To give you a sense of that, here's a mock-up drawing of what it would look like with the colors you'd like to add, and what it would look like keeping to the OSU colors. Which one do you want me to make?"

    And then you go with what she says, and you definitely get cost of materials up front.

    Good luck
    jillaine
    Bust Your Stash! (ongoing and open)

  3. #13
    Super Member Buckeye Rose's Avatar
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    I have already received half of the quoted price...that way I am covered for the cost of materials if she doesn't pay second half. I agree with the mock up idea and will see what I can make up....I don't have EQ, so will just draw up something and show her.

  4. #14
    Super Member auntpiggylpn's Avatar
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    Her quilt her colors. Too bad she doesn't just want blue and maize GO BLUE!!!!!
    No one has ever become poor by giving. - Anne Frank
    Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that. - Martin Luther King, Jr.

    http://www.etsy.com/shop/TheQuiltedPig

  5. #15
    Power Poster dunster's Avatar
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    To me, OSU means the Beavers (Oregon State University), so brown goes great!

  6. #16
    Senior Member skothing's Avatar
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    I've made several OSU quilts. One was raffled off We made 3,500 on that one.. But when I do consignment everything is agreed on when the deposit of 50% is received . No changes unless 20% surcharge plus costs of materials.. Good luck!

  7. #17
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    have your label read "commissioned by ----, executed by (your name). That way, you get the credit for a well-made quilt.
    Laurie in NYC

  8. #18
    Super Member orangeroom's Avatar
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    If she's paying for it. You should give her what she wants. You could always show her two samples on the computer or graph paper and pencils what her request and another you believe would look like and have her decide. Ultimately she's paying. You can have something on the label that clarifies that the colors were that of the recipients choice. ??? I'm sure there's some tactful way of stating that, that would make her proud and cover your butt all at the same time. "Colors lovingly chosen by_____" and "Pieced and quilted by_____"
    Go forth and sew!

  9. #19
    Super Member DOTTYMO's Avatar
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    Make a carefully worded label. Designed by ...her name and quilted by your name... So you are not responsible for the pattern colour choice.
    Finished is better than a UFO

  10. #20
    Super Member Lori S's Avatar
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    If you have already brought up the "potential" issue witht the colors, doing a mock up is the only other option. If she says go forward with the original plan, drop it , its her $$$.

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