Disappointed with a jelly roll order
#12
Super Member
Thread Starter
Join Date: Jan 2009
Location: California
Posts: 3,502
Excuse me? I received a reply to my email that I was disappointed with the jelly roll and that the description on their web site was deceptive. I get back... "Thank you for your email. Please do send the Jelly rolls back. It was never our intention to confuse you."
Confuse me? Oh yes, blame the customer for being "confused" about what they're actually buying!
Confuse me? Oh yes, blame the customer for being "confused" about what they're actually buying!
#13
Super Member
Join Date: Sep 2009
Location: At my LQS
Posts: 2,326
Originally Posted by pittsburgpam
Excuse me? I received a reply to my email that I was disappointed with the jelly roll and that the description on their web site was deceptive. I get back... "Thank you for your email. Please do send the Jelly rolls back. It was never our intention to confuse you."
Confuse me? Oh yes, blame the customer for being "confused" about what they're actually buying!
Confuse me? Oh yes, blame the customer for being "confused" about what they're actually buying!
#15
Originally Posted by JanetM
Originally Posted by pittsburgpam
Excuse me? I received a reply to my email that I was disappointed with the jelly roll and that the description on their web site was deceptive. I get back... "Thank you for your email. Please do send the Jelly rolls back. It was never our intention to confuse you."
Confuse me? Oh yes, blame the customer for being "confused" about what they're actually buying!
Confuse me? Oh yes, blame the customer for being "confused" about what they're actually buying!
#17
Super Member
Join Date: Feb 2011
Location: Where the deer & antilope play and the eagles soar
Posts: 1,540
Pam I would tell them to send you a 'prepaid' return address label so you can return them. It was their error not yours and you shouldn't have to pay to return something to them.
Hope you get your full refund including shipping. Linda
Hope you get your full refund including shipping. Linda
Thread
Thread Starter
Forum
Replies
Last Post
craftybear
Main
3
07-12-2010 03:03 PM
momto4
Main
16
02-09-2010 06:39 PM