Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Page 1 of 2 1 2 LastLast
Results 1 to 10 of 17

Thread: Has anyone had trouble with

  1. #1
    Super Member Quilt4u's Avatar
    Join Date
    May 2008
    Location
    Merrimac, MA
    Posts
    9,038
    Blog Entries
    1
    Has anyone had trouble with Keepsake Quilter? I received a 15.00 gift certificate for my birthday So I ordered 4 years of the Amish Black Fabric and paid the rest on a gift card over the phone. No problems there. But I just got a confirmation that it was sent out and the Qty. was 32 I e-mailed them to find out if I was going to get my 4 yards or not. And have not heard from them. This is the second time this has happen to me with gift certificates. What is up with this?

  2. #2
    Power Poster amma's Avatar
    Join Date
    Jul 2007
    Location
    Out searching for some sunshine :-)
    Posts
    59,108
    Blog Entries
    1
    Maybe it would help to follow up with a phone call? Sometimes emails get lost...

  3. #3
    Power Poster
    Join Date
    May 2008
    Location
    MN
    Posts
    15,439
    Or a snail-mail letter. Keep a copy.

  4. #4
    Power Poster CarrieAnne's Avatar
    Join Date
    Apr 2010
    Location
    Whitewater, WI
    Posts
    26,193
    I have only ordered from them a few times, but everything was right. Good luck, hopefully you get everything!

  5. #5
    Power Poster
    Join Date
    May 2008
    Location
    MN
    Posts
    15,439
    Twice - a long time ago - but they "made it right" when I called them.

  6. #6
    Google Goddess craftybear's Avatar
    Join Date
    May 2009
    Location
    Central Indiana (USA)
    Posts
    31,244
    Blog Entries
    194
    I would call them on phone!

  7. #7
    Senior Member
    Join Date
    Jun 2009
    Location
    Tallahassee, Fl
    Posts
    397
    I've ordered several times from Keepsake and never had any problems. Then again I didn't use gift certificates either.

  8. #8
    Super Member feline fanatic's Avatar
    Join Date
    May 2009
    Location
    NY
    Posts
    6,601
    Definitely call them. They have a toll free number. I figure if the owner of Keepsake cared enough about customers to come on our board and post (which he did on a discussion about keepsake calicos from JoAnn fabric not being in any way shape or form part of keepsake quilting) they will go out of their way to keep customers happy. E-mail is not always best for many organizations. Make the phone call. 1-800-865-9458

  9. #9
    Super Member quilt addict's Avatar
    Join Date
    Apr 2007
    Location
    Southern California
    Posts
    2,376
    Once my order had some incorrect items in it. I called and they quickly corrected the items.

  10. #10
    bj
    bj is offline
    Super Member bj's Avatar
    Join Date
    Apr 2007
    Location
    Lubbock, Texas
    Posts
    3,475
    I just ordered some fabric from them and they enter their units as 1/4 yards, but that would only be 16 to equal 4 yards. Unless you ordered other stuff besides the black, they may have accidentally doubled your order.

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.