I recently received a quilt back from a long-armer -- there is a hole in the border. It looks to me like the needle on the long-arm machine got stuck and the fabric ripped when she tried to dislodge it.
I contacted the long-armer by e-mail, saying "I received the quilt back. The quilting looks nice, but there is a hole in the border where it is quilted. Weren't you going to say anything to me about it?"
Her response was "Didn't know there was a hole in the border."
I e-mailed her back and even sent pictures of the tear/rip/hole. She has ignored the e-mail and I have not heard anything else from her.
What should I do?