cashs_mom

I think that a conversation about why this is taking so long is required at this point. I've never had a problem that the local techs can't solve, but it seems like after 2 months your local repair shop should be communicating something to you about what is going on and why it is taking so long.

suern3

I agree with Jan. It is time for a conversation with your local dealer.

Stitchnripper

I agree with Jan too. Until you talk with the dealer you really don't have any information. Good luck.

GEMRM

I agree with all the previous posts about talking to the dealer etc. But a friend had a Pfaff Creative 4.0 that had a problem and while the local dealer did fix it, it took 10 weeks - it took that long to get the part (motherboard) from where ever they send them from. As her machine was almost brand new, she convinced them to extend the original warranty on electronic parts to reflect the lost time. And now, several years later, she has not had any problems with the machine.

KalamaQuilts

Waiting for a part is usually the biggest hold up at service centers around here.

I'm wondering how precious the machine is. Shipping a sewing machine costs 40-60 dollars, and you'll be charged both ways. Can't imagine a dealer who would absorb that kind of cost.

hobbykat1955

I have a Husqvarna SE and a few yrs ago bd blew on it...They use to have techs at shop who could work on them, no longer and all machines even if it needs cleaning gets sent back...took months for it to be returned...I hope they told you the issue and price before they mailed out...I was advise before authorizing the mailing back for repairs the cost for repairs were o/700...if they didn't better find out before you get an outrageous bill