my lqs is closing, and "my" bernina is on layaway there..help!!
#81
I think you will be happy with your new Viking. I have a Brother machine that I love, but to me customer service is every bit as important as the product. I can see why that lady is going out of business. If her attitude towards all her customers was anything like what you dealt with, then good riddance. Sounds like your DH is a gem.
#83
Member
Join Date: Apr 2012
Posts: 16
here is a quick follow up...I did call Hubby and tell him what transpired. He did not like the "wait a week for a refund"...and decided to stop in there on his way home. in his words "all i did was say, Laurie, can we talk about Betsey's Machine (i think in his mind, he wanted to bring it home) and she started yelling at him". Long story short, i have a check from her in my hands.
So my suggestion was going to be that you raise a stink with your Better Business Bureau, your local consumer fraud division and the regional management in your area for Bernina. BUT thank goodness for hubby and three cheers for him!
#84
I have a Bernina that I bought at Quilt festival. They asked me to choose what quilt shop I wanted to get it from. I think your contract may be through Bernina. I too would talk to them before you finish paying for the machine. Ask what they can do for you. If it looks like you are going to get stuck, I would ask to have my $ back, and start all over with a different distributor
I was told I could always go aback and have the training again! I was also told that the individual shops can sell you a machine that is new at a better rate than you can get a used one from quilt festival.
I was told I could always go aback and have the training again! I was also told that the individual shops can sell you a machine that is new at a better rate than you can get a used one from quilt festival.
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