Connecting Threads Customer Service
 

I had to share this with all of you. I purchased 7 1/2 yards of a solid Taupe cotton from Connecting Threads (and some other goodies too) but the fabric was for a set of curtains for a friend's baby room. I took the job on as a rush and agreed to have the curtains to them today! My fabric arrived on Saturday the 17th, which is what I expected. So I gleefully opened the box and was appalled to see black dirty marks on the fabric, just about every yard or so. I was desperate - I HAD to use this fabric. So I bundled it and washed it, dried and then pressed it. The marks came out - no problem. In the meantime I emailed Connecting Threads, and told them not to refund anything as I was using this fabric, but more to let them know there was a problem. They absolutely refunded the money instantly. They were very apologetic and they were more than nice. I had pictures of the marks etc., but they didn't need that. Just a cheerful, quick refund with a store credit. It made the whole experience wonderful!

So once again, I can recommend them to anyone - they truly exceed my highest expectations in customer service.

Now that is customer service!!!!

Every experience I have had with them has been wonderful.

I agree... I've used their sister site, knitpicks.com quite a bit. The customer service line is the same, and I've always had amazing service. The even replaced a knitting needle that broke almost 2 years after purchase.

This just reaffirms my faith in them...thanks for posting.

wow this is really good customer service!

I placed an order last week for some thread and fabric. I just
love theirs fabrics high quality and nice to the touch.

Although I am VERY sad that they discontinued their Bits & Buttons
themed (sewing/quilting themed) line. I truly loved buying that fabric.
Had I known they was going to discontinue it I would have bought a
lot more of it when it was plentiful.

Oh well live and learn.

that is why they stay in business and thrive! more lqs stores should be like that

That's so nice to hear. Glad it turned out well for you

Yay!!! It is all about customer service isn't it? A lousy experience can make or break 'em!