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Thread: Connecting Threads Customer Service

  1. #1
    Senior Member CarrieC's Avatar
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    Connecting Threads Customer Service

    I had to share this with all of you. I purchased 7 1/2 yards of a solid Taupe cotton from Connecting Threads (and some other goodies too) but the fabric was for a set of curtains for a friend's baby room. I took the job on as a rush and agreed to have the curtains to them today! My fabric arrived on Saturday the 17th, which is what I expected. So I gleefully opened the box and was appalled to see black dirty marks on the fabric, just about every yard or so. I was desperate - I HAD to use this fabric. So I bundled it and washed it, dried and then pressed it. The marks came out - no problem. In the meantime I emailed Connecting Threads, and told them not to refund anything as I was using this fabric, but more to let them know there was a problem. They absolutely refunded the money instantly. They were very apologetic and they were more than nice. I had pictures of the marks etc., but they didn't need that. Just a cheerful, quick refund with a store credit. It made the whole experience wonderful!

    So once again, I can recommend them to anyone - they truly exceed my highest expectations in customer service.
    Carrie, Queen of the Seam Rippers!

  2. #2
    Power Poster mighty's Avatar
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    Now that is customer service!!!!

  3. #3
    Power Poster dunster's Avatar
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    Every experience I have had with them has been wonderful.

  4. #4
    Senior Member
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    I agree... I've used their sister site, knitpicks.com quite a bit. The customer service line is the same, and I've always had amazing service. The even replaced a knitting needle that broke almost 2 years after purchase.

  5. #5
    Senior Member Jennie and Me's Avatar
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    This just reaffirms my faith in them...thanks for posting.

  6. #6
    Super Member helou's Avatar
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    wow this is really good customer service!

  7. #7
    Super Member Quilty-Louise's Avatar
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    I placed an order last week for some thread and fabric. I just
    love theirs fabrics high quality and nice to the touch.

    Although I am VERY sad that they discontinued their Bits & Buttons
    themed (sewing/quilting themed) line. I truly loved buying that fabric.
    Had I known they was going to discontinue it I would have bought a
    lot more of it when it was plentiful.

    Oh well live and learn.
    Louise - Ya-ya to Zachary April 13 2015. I collect mugs from the U.S. and around the world. Also collect handmade pincushions, sewing/quilting themed fabrics, and fabric in general.

  8. #8
    Super Member patski's Avatar
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    that is why they stay in business and thrive! more lqs stores should be like that
    Patski
    always learning

  9. #9
    Junior Member
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    That's so nice to hear. Glad it turned out well for you
    Cheryl, hiding away in my quilting studio

  10. #10
    Super Member auntpiggylpn's Avatar
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    Yay!!! It is all about customer service isn't it? A lousy experience can make or break 'em!
    No one has ever become poor by giving. - Anne Frank
    Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that. - Martin Luther King, Jr.

    http://www.etsy.com/shop/TheQuiltedPig

  11. #11
    Super Member SouthPStitches's Avatar
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    I don't care what the company is, occasionally there can be a problem, but Connecting Threads is definitely a class act, as your experience can attest to. I too, have been very happy with KnitPics.

  12. #12
    Senior Member Candela59's Avatar
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    I just love Connecting Threads. I've never had an issue with quality or customer service.
    --------------
    "Happiness isn't having what you want, it is wanting what you have."

    www.thewanderlustgirl.blogspot.com

  13. #13
    Super Member Deb watkins's Avatar
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    I too, am a die-hard customer. They are so gracious and responsive. Love the new fabric they are coming out with....oh, the temptations.
    Deb Watkins - I woke up today on the right side of dirt. It is a good day.

  14. #14
    Power Poster BellaBoo's Avatar
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    CT has a five star rating from me in service and products. King Arthur Baking has the same great service if you need baking products.
    Got fabric?

  15. #15
    Super Member Wunder-Mar's Avatar
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    THAT is exactly why I have been such a loyal customer and one of their biggest cheerleaders since the 1990's. Connecting Threads and Keepsake Quilting are the golden standard of customer service.

    If at first you don't succeed, skydiving is not for you.

  16. #16
    Super Member Vanuatu Jill's Avatar
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    I also love them. I just got another order yesterday-6 more 1-yard cuts of their Mirage fabrics and a print, plus another Essentials thread collection-and a few extra spools. I love their thread-and it was 40% off!! Other than Thousands of Bolts and one time with Bear Paw Quilting, I have only ever ordered on line with CT. It would be nice if they could read all these testaments to reaffirm they are doing it right!!!

  17. #17
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    Fantastic! I have shopped with them and they are very nice to deal with! Wish more companies were like this!
    Maggi Taffi

  18. #18
    Super Member
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    Another happy customer here, although I never had a problem with anything I have ordered, it's good to know that they take care of problems right away. Their fabric is great, and I love their thread.
    Sue

  19. #19
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    Last week when there were people on here complaining about their thread; the lint and the red thread bleeding I was concerned. I had just ordered alot of it and can't afford to have something that I can't use sitting around. Right after that I got the email from them confirming the shipping of my order. I replied to it with my concerns. The response that I got back from them was that they had never heard of any bleeding and no more than normal when it comes to linting. The stand behind the thread 100%. This tells me that those who had the bleeding must not have complained or it would have been taken care of and I'm not sure of the expectations when it comes to lint. I use Aurifil so I'll compare it to that and I'm expecting great results and great customer service if I have a problem. Your experience only makes my thoughts more sound. Thanks.
    Judy

  20. #20
    Senior Member quilter1943's Avatar
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    I had a problem with them once - wrong fabric was sent. They sent me a pre-paid label to return it and credited my account. Always very happy with their products, especially love their threads.
    Nana Jan
    Friendships are gifts from God that should be cherished and nourished

  21. #21
    Super Member coopah's Avatar
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    Connecting Threads is my first "go to" when looking for quilting supplies. Keepsake Quilting is second. Both companies have had a quick response to any of my questions and I've been pleased with the quality of items ordered.

  22. #22
    Super Member callen's Avatar
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    I too, have nothing but positive experiences with Connecting Threads. I also used their sister site for tole painting supplies & the customer service is the same EXCELLENT.
    Dance like no one is watching

  23. #23
    Super Member
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    Yep that's what keeps me "connected" to them.

  24. #24
    Super Member QuiltingKrazy's Avatar
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    I have had nothing but Great experiences with Connecting Threads! They are usually generous in their yardage cuts!
    Lisa B in NC
    Quilting is my Happy Thought!
    http://www.quiltingkrazy.blogspot.com

  25. #25
    Super Member kydeb's Avatar
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    I LOVE Connecting Threads! Good for them!!
    Debbie in Kentucky
    kydeb.wordpress.com

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