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Thread: A+ for customer service/Connecting Threads

  1. #1
    Moderator kathy's Avatar
    Join Date
    Nov 2006
    on the Texas Coast
    I always get free shipping, yesterday the mail lady brought my box to my office because it wouldn't fit in my mailbox, she gets an A+ too. I opened it to find 2 cones of the longarm quilting thread, that's stuff is great! one was turkey red, correct, one was white, I have plenty white why would I order another white? I looked at my invoice and I ordered Blue, which made sense. I called, she couldn't apologize enough, sending out the blue right away at no charge and keep the other with their compliments. Wonderful. When I get home and start putting the fabrics in the washer there is a yard of very pretty water looking fabric. again not the one I ordered, the sticker on it was correct, it was for oxblood but the fabric was from the winter wonderland or something like that. So I called again, same thing, apologies, corrected at no charge and keep the incorrect one. This is wonderful but I wonder how often this happens and how long can they eat the cost of the mistakes? They don't have a huge selection but the fabric is top notch and you can't beat the price.

  2. #2
    Join Date
    Dec 2010
    I've been really impressed with their quality of merchandise and their customer service as well.

  3. #3
    Power Poster sueisallaboutquilts's Avatar
    Join Date
    Feb 2010
    Kathy, I love that place!! I only had one small problem and they fixed it immediately at no charge.
    All my other orders have been perfect. They are great to do business with :D:D

  4. #4
    Power Poster BellaBoo's Avatar
    Join Date
    Jan 2009
    Front row
    Blog Entries
    I order a lot from CT and only had one problem with an order over the years so I don't think it's real common but it does happen. One thing I know, at CT the customer is treated with respect.

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