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Thread: Regretting long arm purchase?

  1. #111
    Super Member hcarpanini's Avatar
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    Check out the Red Snapper loading system. 10 minutes to load a king size quilt. Well worth the $$
    quiltsonthecorner.com/red_snappers

  2. #112
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    Innova Help

    Hi I'm in the Uk and I am seriously thinking of buying an Innova Long arm with AutoPilot.

    We have a hotel & have run patchwork & quilting retreats for a number of years with top tutors & like many other quilter have loads of UFOs waiting for quilting.
    My idea is to not only get my own stuff done, but to train & rent out time on the machine after I have learnt what to do.

    I would welcome any comments & recommendations from any Innova owners and particularly with the autopilot system.

    Fiona in Sunny Bridlington, East Yorkshire. England
    http://quiltandcraft.blogspot.co.uk/

  3. #113
    Super Member Peckish's Avatar
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    You might check out the Yahoo group for Innova owners.

    http://groups.yahoo.com/group/innovalongarm/

  4. #114
    Super Member soccertxi's Avatar
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    Quote Originally Posted by Peckish View Post
    You might check out the Yahoo group for Innova owners.

    http://groups.yahoo.com/group/innovalongarm/
    Ditto what Peggi said! They are a great group and there have been many posts on there of why people purchased their Innovas.
    Beth in AZ
    www.bzyqltr.blogspot.com
    Innova 22' with Lightning Stitch and Pantovision
    Keep away from people who belittle your ambitions. Small people always do that, but the really great make you feel that you too can become great. Mark Twain

  5. #115
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    How do you feel about your purchase now?

    So you have had your machine for a few years now, are you still happy?
    I purchased a Pfaff P3 and have had issue after issue in the 1.5-2 years I have owned it. I want to return it and get a refund and purchase something else. Just wanted to know how your experience was after the initial problems. I to live in Ontario.



    Quote Originally Posted by Boater4444 View Post
    I am delighted to say that within hours of my above post, I received a personal phone call from Neal, the President of Innova. He was thoroughly gracious and professional. He apologized for the problems I was experiencing, admitting that the dealer had not been properly trained by Innova, particularly on the AutoPilot. He offered to fly an Innova technician from Houston to Toronto first thing in the morning to complete the installation. Now, THAT's customer service! As I am not running a business, I couldn't honestly say that my situation required that sort of urgency, so I agreed to give the dealer another chance, on the understanding that I would request an Innova technician, if the dealer failed to perform once again. Neal gave me his direct phone number and e-mail address and assured me that my installation would be completed to my 100% satisfaction at Innova's expense. I was very impressed and my confidence in Innova was restored.

    The dealer returned that same evening, and spent a solid 2 hours tweaking the carriage assembly and belt drives to my satisfaction - as well as my husband's, who is very fussy. The machine appears to now be operating solidly, although I won't know for sure about the belts until I engage the AutoPilot. But as it stands, I'm a happy camper.

    I am now looking forward to learning this machine inside and out and making some beautiful quilts. As for the dealer... well, let's just say he's more salesman than techie and he's got a huge learning curve. But I'm a generous spirit and I'm willing to work with him, knowing Innova will always be there for me.

    Thanks Neal.

  6. #116
    Super Member
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    Hi Upstairshobbyroom, I have owned my Gammill Classic for almost 14 years. After well over 1,500 quilts I am still in love with it. I quilt 5 days a week on it and have only taken in into Gammill's one time about a year after I purchased it for what I thought was a repair, but it was operators (mine) error. Please send me a private mail if I can be of any help to you.

  7. #117
    Junior Member
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    When I got my Janome Artistic 18 over two years ago I was so intimidated by the learning curve that she sat for quite a while. Then I kept having problems with the jog button which is apparently a common problem with this machine. I was having major buyers remorse until I literally forced myself to use it. Now I use it for basic and charity quilts, but send the heirloom quality out. It will never be my favorite part of the quilting process, but my basic loop-de-loop meanders are looking pretty decent. I even get adventurous once in a while and try something new. LOL

  8. #118
    Senior Member
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    I have never, ever regretted getting a long arm. I did not start out with a big setup; first was a table top frame with a juki, then up to a Bailey on a Proflex frame, and now to a 24" Nolting Pro on a 12 ft table. I guess I am sorry I didn't go for the big one at the beginning. I would have saved a lot of money. I do not quilt for a business, so it is just used for the quilts I make. Plus, another reason I am happy with buying it is that I have 4 close friends who all quilt and I can share my "toys" with them which makes me (and them) very happy. We have a weekly sewing day, sharing bringing lunch and wine, and have a wonderful time.

  9. #119
    yel
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    Quote Originally Posted by lynnefaye View Post
    Buying an expensive toy in our current economy was a big leap of faith on my part. Now, I'm wondering what I've done. Don't get me wrong - I LOVE to quilt and have made more than 25 quilts in the last several years - many of them Queen sized on a domestic machine. But after carpel tunnel surgery last year, a longarm with robotics was the only way I could myself able to continue doing what I love. I just hope I didn't make a mistake with the choice of machine and dealer.
    Buying anything as expensive as a longarm made me shiver. I also tried every brand of machine I could find, that may be a bit easier here in the states tho I don't really know. I bought my 18" Innova, standard tension and no bells or whistles at a show so I really have no dealer. A young man from the company came and set it up from scratch, took him 5 hours and he gave a basic demo also. I overcame my fear of breaking something and have learned in a year how to do basic longarm quilting, can make a pretty fair feather, too. Anytime I have had an issue or a question, I call the toll free number for Innova and talk to Michael. He is in his 70s and has owned the company for many years. He knows these machines and how to correct the problems by walking you thru them over the phone. He needs to know about this dealer that gave such poor service so he can educate them or not let them sell these machines. His number should be on the literature you received with your purchase. If not, email me privately and I will give it to you.
    The Innova is a great machine but may not work properly if it isn't set up correctly just as any other brand. I have never changed my setup as it runs perfectly just as Jake set it up. I feel for you, what a terrible way to get started with what should have been an exciting and thrilling event. Call Michael, if he isn't there right that minute, he will return your call soon.
    Lynne from eastern KS[/QUOTE]

    i love mine to and you are so right about michael....i have been on the phone with him really late when i worked second shift ......i am now over 650 quilts most are charity hospital, shriners,and local organizations

  10. #120
    yel
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    I love my innova and the service is the greatest....keep up the good work ...see

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