Scared and sad- my Janome 7700 died!
#13
Super Member
Join Date: Aug 2010
Location: Roswell, NM
Posts: 1,727
I bought a Janome about 15 years ago just to use for doing a blanket stitch, my Pfaff is my main machine. After using the Janome for a few times it would work a couple of hours and quit. Took it in twice but problem not solved, finally talked to the store owner and he asked what error message I was getting. When I told him he said,Oh,then you need a new machine--he went to the back and returned with a new machine and I've never had another problem. I hope your story ends as well as mine did.
#14
Originally Posted by gale
I don't think she's worried about the cost but how long it'll take or if they'll just replace the machine. I would guess if they keep trying this or that to fix it it might take a long time.
I am also just upset that such an expensive (at least for me!) machine would fail so quickly...my last machine lasted 24 years!
#15
Oh Chiaraquilts...I have the Horizon too so I'll be watching to see what your outcome is. So sorry that your are having problems with it. Mine is only a couple of months old and so far I love it. But it's my first computer machine too and it's always a worry about the electronics
#17
Originally Posted by chiaraquilts
I am also just upset that such an expensive (at least for me!) machine would fail so quickly...my last machine lasted 24 years!
#19
I have had my Janome 6500 for over 5 years now and have never had a problem with it at all. I do know that my dealer would immediately replace the machine if it was under warranty and I had a problem like yours. I lost my first Janome in a house fire and the adjuster told us that even though the fire was only in 1 part of the house, all our electronics were shot. I hope your dealer is as good as mine and that you walk out of there tomorrow with a brand new machine in your hands.
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