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Thread: Scared and sad- my Janome 7700 died!

  1. #1
    Junior Member chiaraquilts's Avatar
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    Hi all-
    I bought my new Janome 7700 in July and have loved loved loved it- in fact just this morning was reassuring another board member about the effectiveness of the new 1/4" foot...

    Did a bit of FMQ today, no problems, went to the ironing board for a few minutes, and noticed an icky "hot" smell- wasn't the iron- looked at my machine and the electronic screen was blank. Deep breath, turned it off, then on, and got an E4 error message, which according to the manual indicates a problem with the circuit and to bring it in for service.

    I am going to bring it in in the morning- too late to go today- when I talked with them they said they had no idea what could be wrong, but sounds like the electronics are shot. From the smell, I think that is right. The machine is plugged into it's own surge protector, no lighting or power interruptions here....

    So I just don't know what to expect tomorrow. The dealer is a well established one with a very good reputation, but I don't know if they will replace this machine or will I be in for a long stretch of ordering parts etc.? And how comfortable would you be with this machine being repaired instead of replaced?

    Sorry this is so long, but I guess I am a little freaked out ...thanks for listening!

  2. #2
    Super Member DebraK's Avatar
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    Wow, I would be freaked too. I would think it would be replaced.

  3. #3
    Super Member Quiltforme's Avatar
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    Oh so sorry you have to go through this. Thank goodness there was not a fire and you were there. I would want it replaced how could you trust this is not going to happen again.

  4. #4
    Super Member seamstome's Avatar
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    Less than six months old I definitely would want it replaced.

  5. #5
    Power Poster amma's Avatar
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    So sorry to hear this :(
    I would hope they would replace the whole machine, what would have happened if you hadn't been in the room? I had a computer monitor do this, luckily I was in the same room watching tv when it happened. If one bad wire was in the machine? I wouldn't be able to trust there weren't more or more bad connections....
    I bet you get a new one, as the burning wire smell never leaves the plastic housing :wink: My monitor still stunk to high heaven 2 weeks later. I am sure the company could still smell it when they opened the box when I returned it LOL

  6. #6
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    It should be covered by the warranty, shouldn't it? You've only had it 4 months!

  7. #7
    Senior Member RevPam's Avatar
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    Yes, it should be warranteed. Sorry you have to go through this.

  8. #8
    Super Member maryel's Avatar
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    I would hope that they would replace the machine. You will feel much better with a new one. I feel for you.

  9. #9
    Super Member scowlkat's Avatar
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    I definitely would want a replacement and would not even consider accepting a repair! If your dealer is anything like my Janome dealer, repair won't even be an option they offer - they will give you a new one without a doubt!

  10. #10
    Super Member Shemjo's Avatar
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    Oh my. Sorry that happened, but glad you were there when it did happen. I would want a replacement, not a repair.
    BTW, I LOVE my Janome.

  11. #11
    Super Member Candace's Avatar
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    It'll be covered by warranty, so don't worry!

  12. #12
    Super Member gale's Avatar
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    I don't think she's worried about the cost but how long it'll take or if they'll just replace the machine. I would guess if they keep trying this or that to fix it it might take a long time.

  13. #13
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    I bought a Janome about 15 years ago just to use for doing a blanket stitch, my Pfaff is my main machine. After using the Janome for a few times it would work a couple of hours and quit. Took it in twice but problem not solved, finally talked to the store owner and he asked what error message I was getting. When I told him he said,Oh,then you need a new machine--he went to the back and returned with a new machine and I've never had another problem. I hope your story ends as well as mine did.

  14. #14
    Junior Member chiaraquilts's Avatar
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    Quote Originally Posted by gale
    I don't think she's worried about the cost but how long it'll take or if they'll just replace the machine. I would guess if they keep trying this or that to fix it it might take a long time.
    Thanks for all your kind replies. Gale is exactly right, I feel like since the machine is under warrantee, I won't "lose" my money,but what if the electronics are really fried and they spend weeks ordering parts, doing this and that, etc. I do not have any other machine (I know, I kow) and the thought of being without one for a long time makes me crazy.

    I am also just upset that such an expensive (at least for me!) machine would fail so quickly...my last machine lasted 24 years!

  15. #15
    Super Member miss_ticky2's Avatar
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    Oh Chiaraquilts...I have the Horizon too so I'll be watching to see what your outcome is. So sorry that your are having problems with it. Mine is only a couple of months old and so far I love it. But it's my first computer machine too and it's always a worry about the electronics

  16. #16
    Super Member Lori S's Avatar
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    OH .. NO .. this is so awful. I do not even want to think about not be able to quilt. My thoughts are with you. I hope it is a simple quick fix and you will be stitching happy again.

  17. #17
    Super Member gale's Avatar
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    Quote Originally Posted by chiaraquilts

    I am also just upset that such an expensive (at least for me!) machine would fail so quickly...my last machine lasted 24 years!
    I think that's expensive for anyone! I have the 6600 that I bought in May and it was pretty darn expensive IMO.

  18. #18
    Super Member EasyPeezy's Avatar
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    I feel for you. Don't know what I would do without my machine.
    Hope they have a new one in stock and just replace it right away.

  19. #19
    Super Member wanderingcreek's Avatar
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    I have had my Janome 6500 for over 5 years now and have never had a problem with it at all. I do know that my dealer would immediately replace the machine if it was under warranty and I had a problem like yours. I lost my first Janome in a house fire and the adjuster told us that even though the fire was only in 1 part of the house, all our electronics were shot. I hope your dealer is as good as mine and that you walk out of there tomorrow with a brand new machine in your hands.

  20. #20
    Super Member mamaw's Avatar
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    I bet the machine will be replaced free of charge. Please let us all know if it is NOT!! Good luck, and I am sorry for your dilemma.

  21. #21
    Super Member featherweight's Avatar
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    Oh, I feel for you. Please keep us posted. We will all be waiting for the outcome.

  22. #22
    Super Member lalaland's Avatar
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    I know I'm on the edge of my seat - let us know the outcome.

  23. #23
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    With electronics you never know what else could be affected down the line, I would think they'd replace your machine. You're lucky it's still under warranty!!

  24. #24
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    Oh my goodness! but PMY is right,electronics can be tricky.
    i would hope they just trade out the machine for a new one. will be praying for favor for you.

  25. #25
    Senior Member Jamiestitcher62's Avatar
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    Wow, I'm sorry that happened to you. I have the 7700 too. I have it plugged into an extension cord that plugs into the surge supressor. One day I went downstairs to sew, turned the machine on and it wouldn't go on. I went over to the extension cord, unplugged it and plugged it into another slot in the cord. It worked, I figured the extension cord must have had a bad connection, it was one of those double sided ones. I was relieved, because weird stuff like that happens to me all the time. So far so good. They should definitely replace your machine.

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