chamby

Okay this is truly the last time that I will shop at Hancock fabric in my community. Again I went in the store on Sunday afternoon to look for sewing needles, muslin and fabric.
When I got there the store looked empty like they were selling out. I ask the sales lady were all the fabric on the round table had gone. She stated that the floors had been cleaned the night before and they were getting the product back out. So I hung around for little while waiting on the young lady to get them out.
She pittled around and never brought out the fabric. Plus they did not have the sewing machine needles that I needed. Mind you this is not the first time the customer service in this store was bad. I finally just left. I understand the floor thing. I use to work retail myself. When the floors were done we would come in a little earlier and put things back out before opening the store. I guess they are not concerned with making a sale. I did send an email to customer service. We'll see how far that goes.
Totally disgusted!!!!!!

reneebobby

Did you get the girls name? Who knows you just might get something free, keeping my fingers crossed.

BellaBoo

I was told by a previous owner of a Hancock's Faric store that all Hancock's Fabric stores are owned and operated by individuals. The owner has a contract to stock only Hancock's merchandise. Hancock's main office doesn't care how the store is managed only that the store orders and pays for their inventory.

dsb38327

Ummmmmmmm,

amma

It's hard to make a sale without the merchandise being out on the floor :roll: It makes you wonder why the owner doesn't want to make money...

Skyqueen30094

contact management of the store not hancock company. we don't have hancock any more in Orlando...they got a little trashy makes sense if they are individually owned

sewcrazygirl

My hancocks always I mean always sells out of stuff when they have their notions wall sale. But I am very friendly with them, they tell me when the sales are coming, and i get there the day the sale starts at the opening of the day. They arent well stocked but I just get there when the sale starts. The customer service isnt great but you cant beat the sales.

shequilts

I couldn't agree more about the service at Hancocks. At best, it's hit or miss when I do shop there. Locally, they do stock a variety of apparel fabric, costume and home dec. materials. They are really short on quilting fabrics. The store remodeled last year with the promise that there would be more, but that hasn't happened. They also seem to focus on decorating accent pieces, lamps etc.
My one love for fabric stores is Hancock's of Paducah. (Completely different from local Hancock's stores). If they don't have it, you don't need it! That store is 6 hours away from me, but I manage to get there at least twice a year. They have wonderful online service too. In fact, when you do go, it appears that the store is packed with customers, but at second glance, you'll see they're all employees filling orders! They must ship a ton of stuff every week. They have a wonderful catalogue too. I buy enough to get mine free, but I think they charge a small fee for the catalogue only. Take a look online. It's fun.

TeresaT

The Hancock's where I shop has very lousy customer service also. Everytime I have been in there, there is only one salesperson who cuts the fabric and then goes and checks the person out. Then back to cutting. I saw one lady at the checkout who wasn't getting fabric wait for 15 minutes to check out. I will not be going back.

momto4

Same with mine here. I have given up on hancocks and joanns. Neither are good in my area... luckily I have a great quilt store across the road.. they are a little bit more expensive but the quality is great and the customer service is EXCELLENT so its worth it to me.