Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Page 1 of 10 1 2 ... LastLast
Results 1 to 10 of 97

Thread: Thank you Asst. Manager James

  1. #1
    Super Member valsma's Avatar
    Join Date
    Apr 2011
    Location
    USA
    Posts
    1,625
    Today I found the perfect fabrics to work with a fabric i've had in my stash for sometime. The colors work so well. Problem, it was Wal Mart. Well after a looooong time frame, no associates, multipule calls for associate, I finally got an assitant manager to come over and cut fabric. Not even his dept. Let's just say I let him have it. I told him the fabric dept. was broken, what was the point of putting the dept. back in if nobody can buy fabric when they want it. If it was a self serve dept. it would be no big deal, but this is a dept. that cannot be self serve. That by putting the fabric in the middle of the store it was easy for the associates to ignore customers there. He finally gets my fabric cut (would have walked away if it hadn't been the perfect colors) broken telxon, no telxon/printer, fire drill, I get my fabric but no price tickets on any of it.
    Well bless his heart and I will be calling the store to give him kuddos, he gave it to me for free. I told him that wasn't needed just fixing the fabric dept would be enough, but he said no it was mine for nothing. Over 4 yards. He was so sweet even after taking an butt chewing and yes I did apologize for chewing him out so bad, that I realize it isn't really his fault, but a lot is what corporate sets down. He was still very sweet and he made the aggrivation right. Some of them do care.

    Picture was taken with cellphone so color quality is not very good. They are all beautiful jewel tones. The square is the one they go with.

    For my trouble
    Name:  Attachment-256642.jpe
Views: 22
Size:  57.0 KB

  2. #2
    Google Goddess craftybear's Avatar
    Join Date
    May 2009
    Location
    Central Indiana (USA)
    Posts
    31,246
    Blog Entries
    194
    beautiul fabrics and so happy you told him about the problems in the fabric department

  3. #3
    Super Member Stitchnripper's Avatar
    Join Date
    Nov 2009
    Location
    Baton Rouge, LA
    Posts
    6,158
    Glad to hear you got your fabrics. Poor fellow, I'll bet he wants the flexibility to do things right - would be easier on him!

  4. #4
    Super Member MellieKQuilter's Avatar
    Join Date
    Mar 2011
    Location
    Washington State
    Posts
    1,262
    Yes! Call the store and give him kudos! (maybe leave out the free part, dont want to get him in trouble..)

  5. #5
    Super Member Raggiemom's Avatar
    Join Date
    Nov 2010
    Location
    Cincinnati, OH
    Posts
    3,238
    Always great to hear a positive customer service story.

  6. #6
    Super Member
    Join Date
    Apr 2011
    Posts
    3,668
    Wow, good for you. I would probably have gotten really upset and just left without my fabric. The Walmarts here still have no signs of fabric returning. But if it does there won't be any employees around to cut it. You can never get help and when you luck out and someone comes they don't know anything about the dept you are in. It is extremely frustrating.

    Kat

  7. #7
    Super Member NikkiLu's Avatar
    Join Date
    May 2010
    Location
    So. Central MO
    Posts
    2,150
    Blog Entries
    1
    Good for you! Fabulous fabrics too!

  8. #8
    Super Member Dina's Avatar
    Join Date
    Jan 2010
    Location
    Texas
    Posts
    3,262
    They have the employees at Wal-Mart spread so thin anymore. It is also hard to find anyone to cut fabric in my Wal-Mart. As near as I can tell, no one gets over 25 hours a week, and everyone has about three departments they are responsible for when they are there. Just plain wrong for everyone...

  9. #9
    Super Member SuziC's Avatar
    Join Date
    Nov 2006
    Location
    Upstate NY
    Posts
    3,713
    Good for you :thumbup: :thumbup: :thumbup: :thumbup:

  10. #10
    Power Poster blueangel's Avatar
    Join Date
    Dec 2010
    Location
    Kansas
    Posts
    20,478
    That was nice of him.

Page 1 of 10 1 2 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.