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Thread: Thank you Asst. Manager James

  1. #1
    Super Member valsma's Avatar
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    Today I found the perfect fabrics to work with a fabric i've had in my stash for sometime. The colors work so well. Problem, it was Wal Mart. Well after a looooong time frame, no associates, multipule calls for associate, I finally got an assitant manager to come over and cut fabric. Not even his dept. Let's just say I let him have it. I told him the fabric dept. was broken, what was the point of putting the dept. back in if nobody can buy fabric when they want it. If it was a self serve dept. it would be no big deal, but this is a dept. that cannot be self serve. That by putting the fabric in the middle of the store it was easy for the associates to ignore customers there. He finally gets my fabric cut (would have walked away if it hadn't been the perfect colors) broken telxon, no telxon/printer, fire drill, I get my fabric but no price tickets on any of it.
    Well bless his heart and I will be calling the store to give him kuddos, he gave it to me for free. I told him that wasn't needed just fixing the fabric dept would be enough, but he said no it was mine for nothing. Over 4 yards. He was so sweet even after taking an butt chewing and yes I did apologize for chewing him out so bad, that I realize it isn't really his fault, but a lot is what corporate sets down. He was still very sweet and he made the aggrivation right. Some of them do care.

    Picture was taken with cellphone so color quality is not very good. They are all beautiful jewel tones. The square is the one they go with.

    For my trouble
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  2. #2
    Google Goddess craftybear's Avatar
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    beautiul fabrics and so happy you told him about the problems in the fabric department

  3. #3
    Super Member Stitchnripper's Avatar
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    Glad to hear you got your fabrics. Poor fellow, I'll bet he wants the flexibility to do things right - would be easier on him!

  4. #4
    Super Member MellieKQuilter's Avatar
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    Yes! Call the store and give him kudos! (maybe leave out the free part, dont want to get him in trouble..)

  5. #5
    Super Member Raggiemom's Avatar
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    Always great to hear a positive customer service story.

  6. #6
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    Wow, good for you. I would probably have gotten really upset and just left without my fabric. The Walmarts here still have no signs of fabric returning. But if it does there won't be any employees around to cut it. You can never get help and when you luck out and someone comes they don't know anything about the dept you are in. It is extremely frustrating.

    Kat

  7. #7
    Super Member NikkiLu's Avatar
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    Good for you! Fabulous fabrics too!

  8. #8
    Super Member Dina's Avatar
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    They have the employees at Wal-Mart spread so thin anymore. It is also hard to find anyone to cut fabric in my Wal-Mart. As near as I can tell, no one gets over 25 hours a week, and everyone has about three departments they are responsible for when they are there. Just plain wrong for everyone...

  9. #9
    Super Member SuziC's Avatar
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    Good for you :thumbup: :thumbup: :thumbup: :thumbup:

  10. #10
    Power Poster blueangel's Avatar
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    That was nice of him.

  11. #11
    Super Member OneMoreQuilt's Avatar
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    It's nice to know there are still some people out there who care!!

  12. #12
    Super Member Kitsie's Avatar
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    Wow, I can see why you stuck it out for that fabric! Good for James

  13. #13
    SMR
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    I have my local walmart's phone number in my cell phone contacts and if I don't get response to bell I call and for assistance to be sent to fabric cutting table. Usually don't have to call more than once. They even hid the bell to call for assistance once but after assistant manager answered my summons and I told her bell was no longer out it reappeared

  14. #14
    Super Member valsma's Avatar
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    Quote Originally Posted by Dina
    They have the employees at Wal-Mart spread so thin anymore. It is also hard to find anyone to cut fabric in my Wal-Mart. As near as I can tell, no one gets over 25 hours a week, and everyone has about three departments they are responsible for when they are there. Just plain wrong for everyone...
    Some I understand are lucky if they get 20 hours a week. It is just wrong to spread these guys so thin. Yet while their employees are working their backsides off for the little they earn, corportate is raking it in. I know they have expenses, but really how about spending a little extra on a few more employees. Same with their self check out. I won't use it because;
    1. I will always have an item that rings up wrong
    2. Have to wait in that line almost as long as one manned by a cleark
    3. and I don't get paid to do their jobs.

  15. #15
    Super Member slk350's Avatar
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    I had the same thing happen to me a while back in Walmart. I went in at night to get a few yards of fabric that I needed more of to finish making my son & grandson matching pj bottoms. I waited to get the fabric cut for over 45 minutes, asking people that went by to get someone, went to the front of the store twice and was really frustrated...BUT I really had to get the fabric. Finally a manager came by and cut it for me and gave it to me FOR FREE. I did explain that I wouldn't have waited so long , but I had to have it. I thanked him, but was still aggravated.

  16. #16
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    I'm glad you are going to call and tell them what an exceptional job he did in placating you. Our store had a wonderful woman that was there always but she died suddenly (I was a friend of her DD). They took awhile replacing her and did so with a really nice older lady. She always asked me what I was making and telling me what projects she had going. Sadly..I don't see her there anymore. I'm hoping it is just because I'm not there at the right time.

    Boy, if you think waiting to get fabric cut try getting someone to help you get fish!!! We waited forever and finally some kid that was clueless fished them out for us. My DD was going nuts because she used to work in a pet store and wanted to get the net from him and do it herself! LOL

  17. #17
    Super Member brushandthimble's Avatar
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    yes, please do call or even better write a letter. My son is a supervisor, wouldn't believe how many complain even when it is thecustomers fault. Me included do not accknowledge when I get good service; I think about and plan to but never follow through.

  18. #18
    Super Member Greenheron's Avatar
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    Good for you, standing up and asserting yourself!

  19. #19
    Super Member wanda lou's Avatar
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    sweet.

  20. #20
    Super Member valsma's Avatar
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    Quote Originally Posted by slk350
    I had the same thing happen to me a while back in Walmart. I went in at night to get a few yards of fabric that I needed more of to finish making my son & grandson matching pj bottoms. I waited to get the fabric cut for over 45 minutes, asking people that went by to get someone, went to the front of the store twice and was really frustrated...BUT I really had to get the fabric. Finally a manager came by and cut it for me and gave it to me FOR FREE. I did explain that I wouldn't have waited so long , but I had to have it. I thanked him, but was still aggravated.
    Normally I would have left it on the counter and waked away, but these fabrics go so well with the one that I had. I hate that when that happen.
    I don't have a problem complaining anymore but I also know when someone deserves a pat on the back for giving good customer service. I called and let the manager know what happend and they thanked me for recognizing James helping me and apologized again for my trouble.
    Rats! I wish I had thought of it, but it just came to mind. The fabric dept. was actually neat this time. No fabric dragging the floor, not piled all over the place and only one cart sitting in the way of the cutting table. So someone is making an effort which I do appreciate.

  21. #21
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    Quote Originally Posted by valsma
    Today I found the perfect fabrics to work with a fabric i've had in my stash for sometime. The colors work so well. Problem, it was Wal Mart. Well after a looooong time frame, no associates, multipule calls for associate, I finally got an assitant manager to come over and cut fabric. Not even his dept. Let's just say I let him have it. I told him the fabric dept. was broken, what was the point of putting the dept. back in if nobody can buy fabric when they want it. If it was a self serve dept. it would be no big deal, but this is a dept. that cannot be self serve. That by putting the fabric in the middle of the store it was easy for the associates to ignore customers there. He finally gets my fabric cut (would have walked away if it hadn't been the perfect colors) broken telxon, no telxon/printer, fire drill, I get my fabric but no price tickets on any of it.
    Well bless his heart and I will be calling the store to give him kuddos, he gave it to me for free. I told him that wasn't needed just fixing the fabric dept would be enough, but he said no it was mine for nothing. Over 4 yards. He was so sweet even after taking an butt chewing and yes I did apologize for chewing him out so bad, that I realize it isn't really his fault, but a lot is what corporate sets down. He was still very sweet and he made the aggrivation right. Some of them do care.

    Picture was taken with cellphone so color quality is not very good. They are all beautiful jewel tones. The square is the one they go with.
    Wow, Valsma, why were you so mean to that poor store manager? Yeah, I get it, you wanted the fabric. He probably only gave you the fabric for free because he couldn't wait to see you leave.

  22. #22
    Senior Member misscarol's Avatar
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    I have yet to find a Wal-Mart that has good customer service. I hope they are out there somewhere.

  23. #23
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    I visited one of our WalMarts yesterday that did not close down but were going to. About two months ago they put the department back in. I am NOT impressed.. Very little fabric and not good choices. I hope they do a better job in the future but there isn't enough room to add more fabric. I will try another store that had a fabulous department. They had lots of fabric and have just reopend that department. If not, I will just go back to JoAnns, Hancocks, or my lqs.

  24. #24
    Senior Member scrappy2's Avatar
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    Quote Originally Posted by SMR
    I have my local walmart's phone number in my cell phone contacts and if I don't get response to bell I call and for assistance to be sent to fabric cutting table. Usually don't have to call more than once. They even hid the bell to call for assistance once but after assistant manager answered my summons and I told her bell was no longer out it reappeared
    Great idea! My Wal-Mart still doesn't have fabric yet but you never know.

  25. #25
    Senior Member scrappy2's Avatar
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    Sorry!

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