Originally Posted by thrums

Here is the reply I received.

===================================

Thank you for visiting our web site recently and taking the time to contact us regarding ARM & HAMMERŪ Liquid Laundry Detergent Concentrate. We are sorry to learn of your dissatisfaction with the product.

We appreciate your bringing this matter to our attention and are concerned that our product did not meet the usual standard of quality you have come to expect from us. Your comments are important to us and provide valuable information that helps us maintain the high level of quality associated with our products.

At ARM & HAMMERŪ we guarantee your satisfaction. Please respond to the link below (link removed) with your full mailing address and under separate cover, via the United States Postal Service, we will send a replacement coupon for the product you purchased.

Again, thank you for taking the time and having the interest to contact us. We value your patronage and trust you will continue to purchase Arm & HammerŪ
products with confidence. If you have any questions or concerns in the future, please call us at 1-800-617-4220.

We hope you will visit our web site again at: WWW.CHURCHDWIGHT.COM for information about our company, products, history, and financial information.


Hilton Gieseke
Consumer Relations Specialist
=================================

I do think we need to be reporting problems to the powers that be, especially in areas where there is truly false advertising as was mentioned in the mislabeling of cup sizes.

I would like to think that there are still companies who are on the up and up about their products, labeling and pricing. It is up to us as consumers to bring the companies who take advantage of customers to light. If we do nothing these practices will contine.

Ok...off my soapbox..... for now.