Amazon and Kindle Customer Service
#1
Super Member
Thread Starter
Join Date: Jan 2011
Location: Louisville, KY
Posts: 1,215
Amazon and Kindle Customer Service
I wanted to share my experience. I had one of the original Kindles, about four years old. It finally quit working in May. I bought a new Kindle Paperwhite in May. A couple of weeks ago my grandson accidentally knocked it off the table and it would not work anymore. It had all these vertical lines across the screen. I called Amazon and told them the situation. Since it was within a year it was under warranty. They sent me a new Kindle Paperwhite, no additional cost. They provided a mailing label. I boxed the broken Kindle in the box, taped on the new label and dropped it off at UPS. I received notification today that it had even received. I don't think I have ever had such great us timer service as that provided by Amazon.
#4
Super Member
Join Date: Feb 2013
Location: Rapid City, SD
Posts: 4,961
My first Kindle had a keypad and the letters wore off - Amazon replaced the whole unit free of charge. Now I have it and a Kindle Fire. Love the e-readers - I like to read but don't want to have to store the books. I can have thousands of books now and they don't take up any space.
#6
I had one of the first Kindle Fire's and it quit charging after about 3 months of very heavy use. I had the same experience that you did! I think it was the easiest defective product return I've ever made!!
#7
My Kindle fire also stopped charging and the screen froze-coudn't open it. I think something happened when we lost power during a storm even though it was plugged into a surge protector. When they couldn't access my Kindlefire with their diagnostics they immediately sent a new unit which I had within 2 days. They sent the mailing label to send the old one back all I had to do was put it in the box and drop it at UPS.
#8
My Kindle Fire is one of the first ones and it's still working great. DH has an older one and it is still working just like new. I ordered several of the Kindles on sale for $60. I can load them up with books. Lots easier to dust a Kindle then many books shelves. I do have my favorite all time books in hardback. I don't keep paperback books once read. I use Amazon Prime. Best value there is. I do most of my shopping with Amazon.
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