Iolo

I知 a premium member lol lol
Have a look at the the screen grabs from earlier today, customer services are now telling me the new content has to be paid for separately?! No much for unlimited and access to every class

rvsfan

I think Craftsy has lost their business direction because they are no longer aimed towards us, their customers. I will let my annual membership expire.

Iolo

Me too such a shame I’ve learnt so much, I’m really disappointed 😞

Peckish

It's an odd business model, for sure. I'd love to look at their balance sheet. I don't understand how the original Craftsy could have been so successful and popular with their original service levels and pricing model, then sold (and sold again), and now this is the only way they can make a profit? What is it with the craft industry where they feel like they have to play all kinds of tricky games with pricing? Joann's with their coupon shenanigans is a good example. And there's a local craft chain in my region, every single product is marked with a white tag "regular price" AND a red tag "sale price" on the day it enters the store. If *everything* is on sale all the time, then *nothing* is on sale.
I sent Craftsy a email right before their most recent reorganization about a promotion they sent out stating that all quilting classes were free for a specific weekend. I found one I wanted to take but it was definitely not free. The customer service person who responded to my email said only classes listed in a certain section were free. My reply was that section was exactly where I had found this class, and it felt pretty baity-and-switchy to me, did they not care that their reputation amongst their customer base was getting trashed? No response to that.

Jingle

Hobby Lobby has joined in that 'discount' game. Lady cutting fabric told me before Christmas no more 30% off would be 25% every other week. I don't buy anything from any of them.

Buying remnants is also a rip off. You sometimes pay as much as you save, making the cost of it actually higher than a full yard would cost.

I have been noticing a lot of cheating at some check outs lately.

SusieQOH

I bought a $5.00 membership and have no idea why because I can't watch anything I want to see. I'm going to cancel it before the membership is due.

Merry Grandma

I have also found this same thing on the Old Fon's & Porter website. When it was bought out, I lost all of my magazine online subscriptions. I can no longer view my magazines online that I had already paid for, What happened to customer loyalty.

rvsfan

I didn't realize this low level of business practice had even reached Fon's & Porter; once the most respected quilt shop/site to depend on. I have collected many of their tips and stacks of their magazines in the past. This is disappointing to hear about them. McCalls is another one I really depend on. I hope they don't sink.

Jennifer23

Hi Lolo,
I don't know how Craftsy is being run now, but it looks from your screenshots like you aren't logged into the website. If you are already a premium member and logged in, you shouldn't be seeing those screens.

​​​​​I have the $5 (basic) membership, and I've been able to watch every class I've tried. It's not clear to me what "extra" you get with the premium membership. Maybe new content produced since the ownership change? I haven't looked for anything really recent, although I have been able to watch classes that are new to me.
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Iolo

try watching the new content, eg flying fat quarters. And see the big fat padlock. Wanna watch ? You have to buy it first