An observaton - - -
#1
Power Poster
Thread Starter
Join Date: May 2008
Location: MN
Posts: 24,649
An observaton - - -
Has anyone else noticed that the "I got great service at . . . " threads seem to fizzle out rather quickly
and the
"I was not happy with . . . . at . . . " threads seem to get a lot of response.
Is is that we really do get okay to great service almost all the time - so that when things don't go well, we notice it more?
and the
"I was not happy with . . . . at . . . " threads seem to get a lot of response.
Is is that we really do get okay to great service almost all the time - so that when things don't go well, we notice it more?
#2
Super Member
Join Date: Oct 2012
Posts: 1,131
I can't speak for anyone else, but the money I pay should include good service, so I don't toot the horn for someone or place that gives value for value. They were supposed to! When I do pay and don't get the service or product I paid for, the world will hear. That said, I will accept excuses, but only so far.
#3
Senior Member
Join Date: Jan 2015
Location: Southwest
Posts: 738
Probably we notice it more. But, more importantly, I think I like to make others aware of the "bad service" so they won't shop there. We all work hard for our money and I personally resent "bad service"....it makes me feel like they are so cocky about their products/store that they don't need to be "nice". I don't feel it's appropriate for me to "beg" them to help me and take the $.....as our funds become more and more limited and prices get higher, people are going to have to make me want to spend my money at their shop! My favorite shop - Quilts Ole (Corrales, New Mexico) is the "queen" of customer service...they are friendly, happy to help, willing to please and very knowledgeable about colorways, themes, etc. I will spend my money there happily!
#4
Super Member
Join Date: Mar 2011
Location: Peotone IL
Posts: 2,802
When I receive good service, no matter where I am, I try to thank and compliment the provider. I worked customer service for years and I always appreciated the thank yous. Many people feel they don't have to acknowledge good service (it is expected). Yes it is, but a thank you or polite response can really make the customer service rep's day be more positive.
#5
Super Member
Join Date: Oct 2012
Posts: 1,131
When I receive good service, no matter where I am, I try to thank and compliment the provider. I worked customer service for years and I always appreciated the thank yous. Many people feel they don't have to acknowledge good service (it is expected). Yes it is, but a thank you or polite response can really make the customer service rep's day be more positive.
#6
Senior Member
Join Date: Nov 2010
Location: Midwest
Posts: 996
In my opinion, many more people complain rather than compliment. More emotion is stirred up when you are mad than when you had a pleasant experience with a store.
I do try to stay positive so I will tell you that Hancock's of Paducah has provided excellent service to me. They are my favorite store, (I shop online).
I do try to stay positive so I will tell you that Hancock's of Paducah has provided excellent service to me. They are my favorite store, (I shop online).
#7
Usually when we get bad service or rude store staff we ask to speak with the manager. That usually does the trick an service is better when we go back.
We had such poor service at Applebee's about 12 years ago we never went back.
We had such poor service at Applebee's about 12 years ago we never went back.
#8
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Thread Starter
Join Date: May 2008
Location: MN
Posts: 24,649
It takes about the same time to find a manager to express satisfaction when someone has done something special - as it does to find a manager to complain about something.
Plus it's a day brightener for all concerned.
Plus it's a day brightener for all concerned.
#10
Super Member
Join Date: Mar 2009
Location: western Pa
Posts: 4,569
Years ago I bought a new cell phone at Walmart from a young lady in the electronics dept. I mentioned how much I didn't look forward to putting all the new contact data in the new phone. She said "I'll do it" and she did. It took her about 10 minutes and I was on my way a happy customer. I called the store after I got home and asked for the manager. I complimented the young lady and the way she went out of her way to give good service. The manager laughed and asked if I had the wrong store--all they get are complaints.