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Thread: Positive Feedback

  1. #1
    Super Member Neesie's Avatar
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    Positive Feedback

    When we get lousy service from a company or company's employee, most of us don't hesitate complain. However, how many of us think to write a note of praise, about the GOOD service? Way too often, we just take it for granted and say nothing.

    If you're happy with the way a store's employee has gone out of his/her way to help you, please take a minute to contact the store's main office (online) and write a quick note of praise, for that person (make sure you give the person's name and the location of the store). That note will most likely be forwarded to the appropriate store's manager and the helpful employee. It's so easy, to brighten up a person's day!
    Neesie


    By all means let's be open-minded, but not so open-minded that our brains drop out.
    ~Richard Dawkins

  2. #2
    Super Member Chasing Hawk's Avatar
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    We do this all the time. We did this recently and received a $25.00 gift card.
    Everyone is born right handed, only the gifted overcome it.
    I have already committed my felonies, so people don't have to worry. (Russell Means)
    I swear to you, I am guilty of only being Indian. That's why I am here. (Leonard Peltier)

  3. #3
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    I agree - I do try to do that as often as I can.

  4. #4
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    Thank you for the tip. I have 30 plus years retail and thank goodness I received more compliments then complaints. Hugs

  5. #5
    Senior Member Elise1's Avatar
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    Target has post cards by the register to compliment an employee. I told my favorite cashier that I filled out a card about her. She said they are used in their reviews and may contribute to a raise. You can imagine, I get even better service from her now.

    Every single one of us likes a compliment. It's a great way to make someones day.
    "Be brave enough to be who you really are.

  6. #6
    Super Member Stitchnripper's Avatar
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    I absolutely do this on a regular basis. Most recently with an airline gate agent at our local airport who went above and beyond for me.

  7. #7
    Super Member Neesie's Avatar
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    It's a shame there isn't some way, to file complaints against some of our fellow-customers. At Hobby Lobby's fabric counter, there's a bell. One "ding" is all it takes. "Dinging" that bell ten or twelve times will not turn the saleslady into a magical being, who can instantly stop what she's doing (which is often helping another customer, in another department) and suddenly appear at the counter. I usually tell that person, the saleslady is tending more than one department and will appear as soon as she can . . . but I usually just get a blank stare, in return. Those rude customers are soooo obviously not quilters!
    Neesie


    By all means let's be open-minded, but not so open-minded that our brains drop out.
    ~Richard Dawkins

  8. #8
    Super Member nanacc's Avatar
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    I have even apologized to a checker for rude person ahead of me in line! I have stopped the manager in Wally a few times to let him know how much I appreciated the service of a checker! We all need some encouragement and praise once in a while. It seems like some people believe that if you work for a living, you are beneath them. I have all the respect in the world for those people who work in the public and are able to take the hard work and the abuse some dish out! If we could all have a little more respect for others, it would be a better world!

  9. #9
    Super Member citruscountyquilter's Avatar
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    I have asked to speak to the store manager numerous times about the wonderful service one of their employees gave me. It is always interesting to watch their body language change as they brace themselves for what they think is going to be a negative tirade which turns out to be a positive happy moment. Everyone needs some positive moments.

  10. #10
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    Quote Originally Posted by Neesie View Post
    When we get lousy service from a company or company's employee, most of us don't hesitate complain. However, how many of us think to write a note of praise, about the GOOD service? Way too often, we just take it for granted and say nothing.

    If you're happy with the way a store's employee has gone out of his/her way to help you, please take a minute to contact the store's main office (online) and write a quick note of praise, for that person (make sure you give the person's name and the location of the store). That note will most likely be forwarded to the appropriate store's manager and the helpful employee. It's so easy, to brighten up a person's day!
    As a retired teacher, My 2 cents worth is ---Please tell teachers when you see them doing a good job, especially for your child! Parent complaints are too frequent; compliments too seldom!
    Bebe McGee

  11. #11
    Power Poster mighty's Avatar
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    I so agree there are just not enough atta boys!!!!

  12. #12
    Super Member Neesie's Avatar
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    Quote Originally Posted by Kimcatlou View Post
    As a retired teacher, My 2 cents worth is ---Please tell teachers when you see them doing a good job, especially for your child! Parent complaints are too frequent; compliments too seldom!
    As the mother of a teacher (my DD), I second this!
    Neesie


    By all means let's be open-minded, but not so open-minded that our brains drop out.
    ~Richard Dawkins

  13. #13
    Super Member Snooze2978's Avatar
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    Some of the restaurants such as Red Lobster and Olive Garden have added a survey website on your receipt where you can go there to express your thoughts about the service. My sister and I used to make a road trip into the "BIG CITY" once a month and always finish it off at Red Lobster. We would try to get a table with our favorite waiter when we could as he always made us feel at home. We in turn would post a good review online concerning the service we received from him. Before he became our favorite waiter though, our reviews were good. Our next visit we couldn't get seated in his area but he made a point of coming over to us and thanking us for the kind words so yes, they do see what we put out there. It really made a nice finish for our trip to the "BIG CITY" that day........:-)
    Suz in Iowa
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  14. #14
    Super Member willferg's Avatar
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    Quote Originally Posted by citruscountyquilter View Post
    I have asked to speak to the store manager numerous times about the wonderful service one of their employees gave me. It is always interesting to watch their body language change as they brace themselves for what they think is going to be a negative tirade which turns out to be a positive happy moment.
    I've experienced that, too, and it always makes me feel good to be able to contribute to that experience!
    People who start projects and never finish them are cooler
    than people who never start projects at all.


    http://quiltingquick.weebly.com/blog.html

  15. #15
    Super Member misseva's Avatar
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    I just had a really good experience with Keepsake Quilting. Placed an order from an e-mail then turned around and remembered I needed something from latest catalog. Called to add to my order but too late sooooo - they just shipped the second item and didn't charge me any shipping. I did thank them and also commented on how pleased I was with their Block of the Month I had ordered previously.
    TwandasMom

  16. #16
    Super Member Rose_P's Avatar
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    Good point! Thanks for starting this thread, Neesie.
    "Those who can make you believe absurdities can make you commit atrocities." - Voltaire

  17. #17
    Super Member Caswews's Avatar
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    We all as humans thrive on compliments ! It takes 100 positive to overcome 1 negative in the overall scheme.
    I used to work in Wally years ago in the Fabric Departmentl; and it goes both ways with customers and co-workers.
    When Life brings big winds of change that almost blows you over.Hang on tight and Believe.
    Words and hearts should be handled with care-for words when spoken and hearts when broken are the hardest things to repair. Author unknown to me
    Do what you feel in your heart to be right; for you'll be criticized anyway-Eleanor Roosevelt

  18. #18
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    I always like to commend people when they've done a good job. Sadly, managers always seem surprised when I want to talk to them about something good!

  19. #19
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    This is absolutely true. Parents do not seem to know that teachers are dealing every day not only with their wonderful child, but also with one who has already been in jail, is on medication to keep him or her calm, has an abusive parent, has just experienced the loss of a parent, has a parent who is in jail or is about to go there, as well as children who are mentally ill. And that's just the tip of the iceberg. I, too, am a retired teacher and the parent and mother-in-law of teachers who are coping not only with students who have problems, but also with "evaluators" who come randomly into their classrooms to "evaluate" what they are doing. Parents, please find time to say "thank you" to the teacher and write a note commending him or her to the school's adminstrator. froggyintexas

    Quote Originally Posted by Kimcatlou View Post
    As a retired teacher, My 2 cents worth is ---Please tell teachers when you see them doing a good job, especially for your child! Parent complaints are too frequent; compliments too seldom!

  20. #20
    Senior Member Gabrielle's Mimi's Avatar
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    My sister who is a pediatric nurse in the Boston area told me she just received roses from a family because she spent time calming and educating a scared child who needed shots. She was thrilled that the family appreciated her efforts and took the time to convey their thanks. Such a lovely thing to do!
    Create with joy in your heart!

  21. #21
    Junior Member Mimiqwerty's Avatar
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    Quote Originally Posted by Kimcatlou View Post
    As a retired teacher, My 2 cents worth is ---Please tell teachers when you see them doing a good job, especially for your child! Parent complaints are too frequent; compliments too seldom!
    As a still-working teacher, Kimcatlou has said it all. Thank you.

  22. #22
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    I agree with all of the above. We do need to commend the good service we receive. But also, think about the people
    "behind the scene". I have worked as a private housekeeper for 8 yrs. & as a hotel housekeeper. I have recieved
    thank you's from my private clients, always appreciated. But from the hotel guests? Not very often. A word to
    Management is also appreciated. A note also goes into our file. Can you tell there was a crazy party in your room the
    night before? It's all because of the housekeeper. She/he is the 1 that cleaned & made it a welcome place to stop after a long drive. Sorry for the rant but when you have cleaned up after people that just don't care & are proud of
    your work a "Thank you" goes a long way.

  23. #23
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    Re:Positive feedback

    A couple of years ago my husband and I were in a bad accident at 6:30AM. A passing motorist stopped to help us out. He stayed there until the police came and ambulance came. He told us that he was a college student working the night shift and he had just gotten off work. My husband and I were very impressed with this young man and wrote a letter to his company's HQ. The company wrote us back and told us how pleased they were that his employee had helped us and that they had given him a bonus of $500.
    Carmen E.

  24. #24
    Power Poster sewnsewer2's Avatar
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    I always talk to the manager and let them know how pleasant the worker was!
    Grandma of 5 beautiful grand kids, 4 crazy cats & 1 dog!

  25. #25
    Super Member alwayslearning's Avatar
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    One time I was on a flight (major airline) that stopped in St. Louis for a layover and then proceed to San Diego. A group of about 15 - 20 young men on their way to boot camp at the naval station in San Diego joined the flight. They stunk (it was summer), rowdy, ill-behaved, lighting up on board on the ground, etc. It was an absolute disaster. The cabin crew were real pros. They rearranged (with everyone's approval) the cabin so the youngsters were in the back with one crew member taking of them and the rest free to treat the rest of us normally. Wonderful.
    I wrote complementing the crew for a wonderful job. Unfortunately, I got a CYA letter saying they had to carry recruits. I did take the time to write again because that crew saved what could have been several hours of misery into a normal flight. How sad that they got so few complimentary letters that they did not recognize it for what it was.
    "Only those who know enough is enough can ever have enough." Lao Tzu

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