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Thread: A very happy ending with Oliso iron.

  1. #1
    Super Member 0tis's Avatar
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    A very happy ending with Oliso iron.

    I bought an Oliso iron in 2013 during the Black Friday sales because it was such a great deal - I think it was less than $ 60 at Joann's - its the blue one. Anyway, I use it everyday and just love it. Recently, its been quirky - the feet would drop down while I was ironing - I thought maybe I was holding it wrong but it just kept doing it - then I noticed that it was turning off by itself - well actually I thought I was losing my mind because I thought I turned it on but it was off - turns out it was turning itself off. So, I was having a bit of trouble - yesterday it just would not come on - it turned itself off and refused to turn on. I emailed the company. I figured I would hear back in a day or two. I couldn't believe it - within half hour I had an email. They had a suggestion that I try. I tried what they wanted and it turned back on briefly. It was late in the day and I was getting dinner ready and noticed a message on my machine - I couldn't understand it - so I just skipped it. Then my phone started ringing again. It was Oliso - they called me twice in one day - within 1 1/2 of my email - They wanted me to send my iron back - its within the time limit of the warranty (because I registered it you get an extra 3 months) they told me don't mess around - just mail it back to them and they will send me a new one. I was shocked - to actually call me at home the same day within an hour of my email. That is customer service. So I want everyone to know how wonderful they are to their customers. Spread the word.

  2. #2
    Super Member
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    That is good customer service -- I'm sure they didn't want you leaving a defective iron plugged in to potentially start a fire.

  3. #3
    Super Member KalamaQuilts's Avatar
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    wow. good job on them!

  4. #4
    Super Member
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    Nice!

    I love these stories and I always make a mental note of the companies involved. I adore my Panasonic cordless iron but if I ever look at a corded iron again, this post will add points in the Oliso column!

    Thanks for sharing!

  5. #5
    Power Poster ManiacQuilter2's Avatar
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    Nice to know that there is such good customer service with this iron. Thanks for posting.
    A Good Friend, like an old quilt, is both a Treasure and a Comfort

  6. #6
    Super Member
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    I had the same kind of customer service, several years ago, when the Oliso first came out.

  7. #7
    Power Poster
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    Now that is good customer service. I am thinking of buying one. My Rowenta is 6 months old and has sprung a leak. No more of them for me...

  8. #8
    Super Member
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    I appreciate this information! Thanks

  9. #9
    Super Member Oksewnsew's Avatar
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    Feb 2011
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    Edmond, OK
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    They have GREAT customer service.. I have 2 of their irons and love them.

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