Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Page 1 of 4 1 2 ... LastLast
Results 1 to 25 of 100

Thread: Amusing/Frustrating Situation at Joann

  1. #1
    Banned
    Join Date
    Sep 2009
    Location
    Orange County, CA
    Posts
    642
    So I went to Joann Fabrics today to get some batting, fabric, and other odds and ends. I was extremely happy to see when I got to the batting section, a sign that said "All packaged batting, buy 1 get 1 free." Great, I thought -- I can buy an extra package for my next project. So I grab two packages of my favorite batting -- Fairfield 80/20 and take it to up check out. Lo and behold, the second one didn't ring up as free. The cashier calls over the manager, and the following occurs:

    Me: Hi, you have signs up in the batting section that say buy one, get one free. This second one should ring up as free.
    Manager: That's not batting.
    Me: Then what in heck is it?
    Manager: (pointing to some words on the top of the package) It's poly-fil. It's not batting.
    Me: That's just brand name verbiage. It says here on the package "The perfect BATTING for garments." And it's in the batting section.
    Manager: Sorry, but it's not batting.

    So I say, okay, I'm gonna go pick something else out, all the time wondering what in the heck the stuff is if it's NOT batting. I go back to the batting area, look at the shelf where I got my 80/20 (and where all the rest of the batting is stored), and then call over the manager again.

    Me: Look, it says right here on the sign where this specific batting is stored, "Fairfield Quilters 80/20 PACKAGED BATTING. (I point to the sale sign) Buy one, get one free on ALL PACKAGED BATTING."
    Manager: It's still not batting.
    Me: ???

    I finally wore her down, and she agreed to give me the discount, but seriously, what the heck? Batting is batting, no? It even says on the website for that product, "Fairfield Family Of Cottons Quilter's 80/20 Batting." It makes me wonder if whoever did the pricing/sale stuff for that section had no clue what batting actually is, and because the product doesn't say in big bold letters on it "BATTING", then they didn't mark it down. Weird.

  2. #2
    DJ
    DJ is offline
    Super Member DJ's Avatar
    Join Date
    Mar 2008
    Location
    Pacific NW
    Posts
    2,423
    Very strange! Good for you for sticking to your guns.

  3. #3
    Super Member butterflywing's Avatar
    Join Date
    Jan 2008
    Location
    currently central new jersey
    Posts
    8,700
    welcome to joannes. customer service reps with no brains, no common sense and no training.

  4. #4
    Banned
    Join Date
    Feb 2009
    Posts
    4,638
    Its getting like this everywhere......now days people can't even make change unless the register does it for them!!!!!

  5. #5
    Super Member Deb watkins's Avatar
    Join Date
    Apr 2009
    Location
    Horseheads, NY 14845
    Posts
    4,018
    Okay, so it is polly-fill, what does the manager say it is USED for? Wouldn't you just love it if the reply was, "Batting"

  6. #6
    JJs
    JJs is offline
    Banned
    Join Date
    May 2009
    Location
    LA - Lower Alabama
    Posts
    894
    the dummying down of America is really working - aren't you pleased?
    the sale at Hancocks was just as stupid - big sign says 50% all fabrics in the already marked down section - then says 3.95, 2.95, 1.95....
    so the fabric that was 2.99 was NOT 50% off...

    How about a computer on the shelf at Walmart - pick it up, go to the checkout, bleep!! oh we can't sell this... what do you mean, you can't sell this?
    I don't know
    uh, it was on the shelf, it has a price, why can't you sell it?
    I don't know


    duh




  7. #7
    Power Poster
    Join Date
    May 2008
    Location
    MN
    Posts
    19,426
    GRRRRRR

    I would not be amused - and I would be very busy contacting Jo-Ann's headquarters.

  8. #8
    Power Poster earthwalker's Avatar
    Join Date
    Jun 2009
    Location
    Perth, Western Australia
    Posts
    10,285
    Sad isn't it!

  9. #9
    Super Member Shemjo's Avatar
    Join Date
    Dec 2008
    Location
    St. Louis, Missouri
    Posts
    6,895
    I guess they don't want our money! I have discussions with store personnel about their signage all the time. Even in the grocery store, where signs are "misplaced".

  10. #10
    Moderator littlehud's Avatar
    Join Date
    Nov 2007
    Location
    SW Iowa
    Posts
    32,958
    That is so sad. She is a manager and doesn't even really know what is batting and what isn't. Sadly enough it seems to be like that more and more places.

  11. #11
    Super Member butterflywing's Avatar
    Join Date
    Jan 2008
    Location
    currently central new jersey
    Posts
    8,700
    Quote Originally Posted by bearisgray
    GRRRRRR

    I would not be amused - and I would be very busy contacting Jo-Ann's headquarters.
    bear, if i had a nickel for every time i have contacted joanns, i could buy joanns. they give me a sympathetic line about how sorry they are about my experience, and an upper manager will get back to me for a more detailed explanation of exactly what happened. have you heard from him? neither have i. in my joanns, after i spent over $200 for customer's fabrics and notions, i had to use the lady's. they actually told me, THEY HAD NO BATHROOMS. when i questioned that, they adamantly denied having one.
    they told me to use the one all the way down at the other end of the mall belonging to a muscleman's grill, right next to a men's gym. not. i now drive 40 minutes each way to shop somewhere else instead of 5 minutes each way to go to joanns.

  12. #12
    JLD
    JLD is offline
    Junior Member
    Join Date
    Oct 2009
    Location
    Fussa Japan
    Posts
    115
    I have often found that the folks at Joann's can be a little under qualified. I think you handled it better than I ever would. So crazy!

  13. #13
    Banned
    Join Date
    Sep 2009
    Location
    Orange County, CA
    Posts
    642
    The other annoying thing about it was that I got increasingly frustrated because I knew this was batting, and the woman kept insisting it wasn't, despite the sign for the product saying "packaged batting." She finally got a little snotty about it, and was like "You won't remember this in 20 years, there's no point in getting upset about it." I felt I was staying remarkably calm throughout the whole thing, despite her blockheadedness -- it's like I was standing there talking about the sky with someone, who refused to admit the plainly obvious fact that it is blue. It's hard not to get a little frustrated/upset in that kind of situation.

    I did send an email to Joann about it, and suggested that maybe their employees should be a little more well informed. I don't expect anything to come of it, but come on! This woman was a manager -- she should know something about the products that she sells...

  14. #14
    Power Poster sewnsewer2's Avatar
    Join Date
    May 2008
    Location
    FL
    Posts
    16,675
    Well I hate to say this, but..... that's one reason I don't like Joann's. Not only that but you have to have a coupon all the time.

    Hancock doesn't do that to you they know what they are doing! (at least my local one)When it is advertises 'on sale', it is and you don't need any coupons!

  15. #15
    Super Member alaskasunshine's Avatar
    Join Date
    Feb 2009
    Location
    la la land
    Posts
    2,006
    As my husband often says...YOU CAN"T FIX STUPID! I am still laughing LOL LOL LOL!!!!!!!!!!!!!!!!!!!1

  16. #16
    Banned
    Join Date
    Aug 2009
    Location
    lost in fabric & I'm not coming out until Secret Quilt Angel is over.
    Posts
    966
    this brings back memories. A few years ago about a week after Christmas i went to joanns. there was a big sign on the door when you walked in ALL CHRISTMAS 75% off. They didn't have much in the way of Christmas fabric but for 75% off I was going to take what they had. One was flannel that had baby foot prints and written on the fabric was BABIES 1st Christmas. Another with decorated Christmas trees and the last with pinecones and holly berries. I went to the cutting table to get the slip you need to buy it. I was taking all they had. I was told it wasn't 75% off. It wasn't Christmas. I said are you kidding it says Babies 1st Christmas. I asked for a manager, she told me the same thing it wasn't Christmas. I asked for the phone # for the excutive office, they didn't have one ( Right) I 411 it but the office was closed. I went back in the store and asked if they could hold the fabric until the next day. They wouldn't so I took it and hid it in the back under pillow forms. I called the exuctive office the next day and they said yes it was Christmas. I went back to the store with the phone # and the persons name at the exuctive office. They said they didn't know who that person was and still wouldn't sell it to me for the 75% off. I am from NY I don't take crap from anyone. Standing right at their cutting table with my cell I called the exuctive office and told the guy what happened. He in turn had to call the store. They finally sold it to me at 75% off. Sales people kill me you would think the money was coming out of their pocket. Needless to say I never shopped there again.

  17. #17
    Senior Member OdessaQuilts's Avatar
    Join Date
    Aug 2009
    Location
    Somewhere near the water in beautiful Michigan
    Posts
    808
    As I read though all these experiences, I sympathize. I have a JoAnn's less than 5 minutes from my house, but I rarely shop there. I did go in Sat. nite to take advantage of the BOGO thread sale ... worth it for me. But I also picked up a little muslin (4 yds), and a few FQ's. You'd have thought the girl at the cutting counter needed to be tazed for some energy.

    Now, I know that it was the end of a really big sale week, but you'd think a little smile would be not too tough, right? Apparently not. And also, when I got the FQ's home, the adhesive on the label was seriously STICKY. It still hasn't washed out yet and it's in the middle of the pieces I bought. Gawd! You'd think I'd have been smarter AND that they would know better.

    On the plus side this trip, the girl at the checkout rang up my thread in 3 batches because I had spools at 3 different prices and she knew that if she rang up the last 4 spools, I'd get the 2 cheapest for free instead of 1 of each price.

    I chalk it up to the fact that with the economy so bad, they don't do their "due diligence" and check out the backgrounds of the applicants to make sure they understand the types of merchandise they sell. Instead, they offer the job to the first person they see who is clueless. I'm always amazed at how poorly some of them cut fabric. I always count as they measure it out to make sure I'm not getting shorted, because it has happened to me before - ask for 10 yds, they measure out 8 or 9 and charge me for 10.

    I always wonder why they are still in business......

  18. #18
    Super Member Harmony's Avatar
    Join Date
    Jan 2008
    Location
    Brea, California
    Posts
    4,411
    I had a run-in at Joann's this weekend, too. In the dollar bins they had spools and spools of both black and white thread for $1. I picked up 2 spools of white, and the guy at the cash register tried to tell me they were like $2.35 each. I told him they were in the dollar bins. No, he says, they're ringing up at $2.35 each. So I said if they're not $1, forget it, I didn't want them. I did, however want 2 other spools I had chosen, and there was a sign saying--you guessed it--buy one, get one free. Once again, he tried to charge me for each of them, at which point I explained that if they weren't going to honor their own signs, they shouldn't put them up. Maybe they needed a sign that said, "SOME things in this bin $1," for "MAYBE buy one, get one free." He did finally give me the two threads for half off, but he wouldn't relent on the thread from the dollar bin. I guess the person with the brain was out sick that day, so they sent him instead!

  19. #19

    Join Date
    Jul 2009
    Posts
    128
    Correct me if I'm wrong but isn't it illegal to advertise one price and then charge another? I wonder if reporting them to the Better Business Bureau for false advertising would get managements attention!!!

  20. #20
    Super Member mary quite contrary's Avatar
    Join Date
    Aug 2008
    Location
    Georgia
    Posts
    2,540
    This is exactly why I won't shop JoAnns.

    I love my Hancocks though. Wonderful helpful people work at the one here.

  21. #21
    Super Member Darlene's Avatar
    Join Date
    Feb 2009
    Location
    Columbus, Ohio
    Posts
    1,903
    I ws in retail for a few years and a lot of times customers put things in a sale area that are not for sale. Since most stores don't put prices on items anymore it can get very frustrating for other customers.

  22. #22
    reneebobby's Avatar
    Join Date
    Mar 2008
    Location
    cleveland ohio
    Posts
    3,907
    Oh my that is just sad that some people don't understand when if working in a craft store should.

  23. #23
    Banned
    Join Date
    May 2008
    Location
    Port Angeles, WA
    Posts
    12,753
    Wow! You ever wonder if the gals in Joanns actually sew? I've asked for things and have gotten BLANK looks. Good for you on sticking up for yourself. :D

  24. #24
    Power Poster BellaBoo's Avatar
    Join Date
    Jan 2009
    Location
    Front row
    Posts
    14,661
    Blog Entries
    2
    There are only a few stores left in my town that doesn't hire rejects from common sense.

  25. #25
    Super Member grammy Dwynn's Avatar
    Join Date
    May 2007
    Location
    Oregon
    Posts
    2,037
    Blog Entries
    2
    I too was at JA this weekend. Need to replace my Ott lite bulb. Wow 50% off, cool. But can't use my coupon. Oh yea, need some batting - 40% off again can not use my coupon. okay go to checkout maybe get a quilt magazine...NOT they are 10% off.

    Of course we all know that 'now' we are only able to use the coupons on NON 'sale' items. So, mentioned to the gal at the register, that I sure miss being able to use my coupon on any product "which ever is the greatest sale price". She said to me the reason it changed was it was not fair to the on-line customers. :?: I said that they needed to get off you know what and shop in the store.

    So, they scanned my address. That's the only thing that my flyer was good for.

Page 1 of 4 1 2 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.