Anyone else have this problem with MSQ?
12-16-2015, 03:56 AM
#22
Member
Join Date: Oct 2011
Location: Bountiful, Utah
Posts: 59
I love MSQ and though I have had no urgent problems, I feel their company has given a lot of freebies that my patience in such times is appreciated. The youtube videos they put out are great and I know they all work very hard. This time of year any online orders are going to be a challenge.
12-16-2015, 06:59 AM
#23
Power Poster
Join Date: Aug 2011
Location: Charleston SC
Posts: 10,743
I had problems with getting in touch with them a month or so ago. I called several times a day for two days and finally gave up and ordered what I needed from Connecting threads. They are very easy to reach. I like Missouri Star but their phone service is not the best.
12-16-2015, 10:16 AM
#24
Member
Join Date: Dec 2006
Posts: 9
Problems -
Originally Posted by mrs. fitz
Since Friday I've left five messages at Missouri Star Quilts customer service. I have a problem with an order involvingFriday's Daily Deal , a gift certificate, and Sunday's Daily Deal. They're a good company and I've never had a problem reaching them before. Does anyone know if they are having a problem with their messaging system? Has anybody else had trouble reaching them? I don't understand why nobody has called me back. I've also documented this issue in an email to customer service and that hasn't had a response either. Any advice will be appreciated, I don't know what else I can do. Thanks for reading.
12-16-2015, 01:28 PM
#25
Member
Join Date: Nov 2013
Posts: 57
I too had a problem a little while back with a daily deal plus some additional items I odered, I received no confirmation, hence I contacted MSQ, and was in turn, contacted with an apology about their delay.....I think that MSQ is no longer a MA and PA type store, but I still love MSQ and certainly find Me Doan's YouTube videos very helpful.
12-17-2015, 02:58 AM
#26
Senior Member
Join Date: Jul 2010
Location: The Beautiful Willamette Valley In Oregon
Posts: 689
I, too, really like MSQC and have ordered many times from them over the past 3 years. They had that big promotion in November and I suspect that slowed them down, and then, of course, it's now the Christmas season. Under normal conditions, I know a person usually has to leave their number and then the call back may take a day or so, the emails about the same, but they are such nice people and very helpful, so I've kind of come to expect that, but do not hesitate to call them back if you need immediate help.
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