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Thread: Babylock delivery issues

  1. #1
    Member
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    Aug 2011
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    Wisc by way of Cinti, OH
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    Babylock delivery issues

    Hello!

    I ordered and paid for a new machine 3 weeks ago. The dealer first told me he already had one ordered and it would be in midweek. It has now been 3 weeks and nothing. It seems he is not getting any information on when it will come in. It seems strange that he is not able to get a delivery date. Has anyone else experienced this. By the way, it is a Crescendo.
    Thanks for all comments!
    AngelaZ

  2. #2
    Senior Member Lisa Marie's Avatar
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    Aug 2010
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    Hampton NJ
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    Congrats on your Crescendo! I bought mine in Feb the dealer offered me z discount on the floor model or I could wait for a few days for one to come in. I choose to wait my dealer was having issues with getting a machine from Babylock by the end of week as promised. He reached out to another dealer and they sent him their machine to him. I choose to pick up my machine at the dealer as promised. I am glad my dealer worked hard to ensure that I would have my machine in 7 days. I love my machine and use it almost every day. I still have not used all the features yet but learn something on it everytime I use it.

  3. #3
    Super Member
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    Hopefully your issue will be resolved quickly. Nothing more irritating than having to wait for what you already paid for!

  4. #4
    Senior Member bigredharley's Avatar
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    I had a similar experience with a hot tub - which didn't turn out so perfectly - look around the store....is there lots of new merchandise? machines? or is it starting to thin out? If you aren't seeing new merchandise I'd ask for a refund and run. Turned out with my hot tub the dealer in fact was close to bankruptcy and had already spent my $10,000. I ended up taking the display model just to avoid getting nothing at all for my money.
    ​Nancy

  5. #5
    Super Member
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    The Colony, TX
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    On machines it is not usual to experience delivery issues especially if it is a new model. Sometimes the response is greater than they expected.

  6. #6
    Super Member
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    Southeast Wisconsin
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    Remember you have paid for this machine already. Hope you used a credit card (even if you want to pay cash, pay with credit card and then pay off your bill). I would not let this go on too long without getting a firm committment of delivery time, even if you have to get a number from the dealer call the company directly. Someone has your money and is earning interest on it while you are without a machine and the money.

    Sorry, the older I get the more cynical I become about things.

  7. #7
    Power Poster mighty's Avatar
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    So sorry!!! I would sure stay on top of this. Dealer should be able to give you answers!!!!!!

  8. #8
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    Feb 2013
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    I have one on order as well. I was told it would be mid-May before it arrives.

  9. #9
    Senior Member MamaInRed's Avatar
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    Sep 2012
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    Roseburg, OR
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    I inquired about one at a local quilt show recently from a near by dealer. He did not have any of the Crescendo's in stock & called his rep to see on availability while I was there. He was told they are back ordered past June & most shops that did not get a fair quantity of them when they were first offered, it could be even longer before they see any. Many smaller shops already have long waiting lists for this model.

    I sure hope you get yours soon. Looks like a fun machine.
    ~Dana~

  10. #10
    Member
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    Feb 2013
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    My Crescendo arrived yesterday! I'm a happy, happy, girl. I love her. She's got a very big instruction manual, so it's one page at a time.

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