wannaquilt1

earlier I posted on here that I had a problem with the quilt kit from connecting threads. I didn't have enough fabric to finish cutting all my strips. Well I called connecting threads and they are sending me out 5 fat quarters to complete my kit. I just wanted to make sure I posted to tell everyone how nice and gracious they were and didn't give me any problem about sending me extra fabric. I know a lot of times I will post negative comments and not go back and post the positive one so I wanted to make sure that I posted a rave to brag on how great their customer service was and I won't be afraid order from them again.

ManiacQuilter2

It is good of you to let us know the postitive comments from stores where we shop.

dunster

I've also been very impressed by the customer service at CT.

SusanSusan33

That is so good to know!! I've bought a lot of fabrics from them (and always been happy). I may try a kit one fo these day. Their fabrics are so pretty!!

SouthPStitches

I have shopped almost monthly with CT for the past two years or so. Have never been disappointed. One time they had shipped me two batts instead of one. Called Customer Services and asked them if they wanted to issue a call tag. They said it wouldn't be necessary, consider it complimentary and just enjoy it. Right after the holidays I placed an order. Long story short, they processed and sent it out timely. The package just kept traveling from one end of PA and NY to another without delivery. After 15 days, I called Customer Services with my frustration. They immediately sent out a replacement order to me without cost. What had been sold out since my original order, they credited back to my credit card. The original order did finally show. I called them and told them so, and that they needed to charge back the 3 yards to my credit card. They said to enjoy it with their compliments because of the aggravation and delay. When the replacement order came, I called them and they issued a return label; again at no charge to me. What more could you possibly ask of a company. If any of you are hesitating ordering from CT, give it a try. If anything isn't to your liking, they'll do what they can to make it right.

dcamarote

Great news. Glad they came through for you. They have always been great with me.

marybrace

It's nice of you to let us know.

peacefulquilting

I had a customer bring me some backing fabric from CT and was delighted to see (and feel) how soft and nice the fabric felt! I will definitely look into purchasing backing fabric from them in the future!

quiltjoey

Have ordered several times from CT and they have always delivered!! Great company!

mighty

So glad it all worked out!!!