Does Your Local Quilt Store.....
#92
I used to own a bricks and mortar quilt shop. I never charged shipping on books, patterns or notions. In fact I usually charged less than the MSRP. Fabric is a different story. Fabric shipping is so expensive that I worked shipping charges into the price per yard, which is standard operating procedures.
#93
Never heard of such a thing !
I used to work and teach at 2 LQS a few yrs back, the only things we charged a customer SH for were special orders ... We gave a DISCOUNT on fabrics, sometimes on the book or pattern when you took a class !
Sounds like this shop needs to learn about customer appreciation !
I used to work and teach at 2 LQS a few yrs back, the only things we charged a customer SH for were special orders ... We gave a DISCOUNT on fabrics, sometimes on the book or pattern when you took a class !
Sounds like this shop needs to learn about customer appreciation !
Last edited by TexasGurl; 05-28-2012 at 08:42 PM.
#94
what???? that is just nuts....I would call her out on that because as a shop she does NOT pay shipping charges on her merchandise, unless it is large "freight" items...books, NO shipping charges!
I would have told her to keep it, you could get it cheaper with NO shipping on Amazon!
I know everyone wants to keep their LQS open and all, but honestly, if that is her practice, let her close!
I would have told her to keep it, you could get it cheaper with NO shipping on Amazon!
I know everyone wants to keep their LQS open and all, but honestly, if that is her practice, let her close!
I agree, shops don't pay shipping on books. The price of the book is in the ISBN code on the back and that is all you should pay, plus the appropriate sales tax (if your state has sales tax). I wouldn't take classes there any longer.
#97
Junior Member
Join Date: Oct 2010
Location: Southfield, Michigan
Posts: 286
If you walked into the store & purchased the book, would they add the shipping charges to the price on the book? Probably not. I agree with others, rip off! I would certainly express my unhappiness with this policy to the management and make it clear to them that not only would you not be interested in future classes, but you would spread the word to friends & contacts about the unrealistic policy. That is just greedy.
#99
Senior Member
Join Date: Nov 2008
Posts: 448
I would also like to make the point that a good business person would have got a bulk supply rate from their wholesaler (which one hopes would be passed on to the customer after a reasonable markup) and would have thought twice about being seen to be gouging customers. The book price, even inflated, would have been better off buried in the class fee! Unbelievable. This sort of thing is how brick and mortar stores drive themselves out of business.
Speaking of which, a relatively new quilt store locally was very bright in realizing stocking all the colours of the Kona Cottons would be a good marketing tool, and would really draw in the younger and art quilters. But recently I popped in with a solids shopping list and they were out of several of the colours I needed. Hmmm. Bad enough they are not managing the reorders in a pre-emptive fashion (you can't sell what is not on the shelf), they just left it at that..."we are out". They should have said "I am so sorry you came in and we were out of stock, let me order those colours in right away and I will give you a call when they are here, they should be in next week!". As it was I decided to order online instead.
Speaking of which, a relatively new quilt store locally was very bright in realizing stocking all the colours of the Kona Cottons would be a good marketing tool, and would really draw in the younger and art quilters. But recently I popped in with a solids shopping list and they were out of several of the colours I needed. Hmmm. Bad enough they are not managing the reorders in a pre-emptive fashion (you can't sell what is not on the shelf), they just left it at that..."we are out". They should have said "I am so sorry you came in and we were out of stock, let me order those colours in right away and I will give you a call when they are here, they should be in next week!". As it was I decided to order online instead.
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03-01-2012 11:07 AM