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Thread: Great Customer Service

  1. #1
    Junior Member Suziuki's Avatar
    Join Date
    Sep 2010
    Happy Valley, South Australia

    Great Customer Service

    First I would like to say a big thank you to the board members who recommended Quiltshops.com I have been able to finish a couple of quilts that I had been short on fabric. Recently I needed fabric to match a panel that I wanted to use for a 70th Birthday Quilt and after spending hours in Adelaide quilt shops, couldn't find anything to match so decided to try quiltshops.com. Bad idea(good for the shops I bought from), ordered the fabric I needed but also ordered other beautiful fabrics to fill the Flat Rate Envelope. During one of my searches I found a Henry Glass Collection by Shelly Comiskey called "Down Under", being a childrens print featuring Australian animals and being a first time Grandmum had to have it. Some of the fabrics in the collection I could only get from one on-line shop and they stated they "currently do not do international shipping". I sent an email asking if this situation had changed or were they willing to make an exception, and I received a lovely reply from a lady named Elaine saying she would investigate International Postage and get back to me. We have had a few emails back and forth and I am happy to say that I have now received my fabric from "Fabric406" in Park City, MT, with a card from Elaine saying "Thank you for being my first International Customer". We all to often hear the bad experiences people have, so it is nice to know that there are people like Elaine who understand the meaning of Customer Service and then go above and beyond.

    I would also like to mention Marcia at "Rossville Quilts" in Rossville, IN for her Customer Service and attention to the little things that can make all the difference especially when you are half a world away and approx. 16 hours difference in time.

  2. #2
    Super Member woody's Avatar
    Join Date
    Aug 2009
    Canberra, Australia
    Blog Entries
    Thanks for the information, it's always nice to hear about good customer service, especially for us international customers
    The biggest risk is the one not taken

  3. #3
    Join Date
    Feb 2010
    Keene, New Hampshire
    Good for them and how nice of you to site their service on the Board.
    Bet both shops will benefit, as well they should.

  4. #4
    Join Date
    Jan 2012
    Bookmarking it now, thanks for the tip!

  5. #5
    Senior Member Nanaof4's Avatar
    Join Date
    Aug 2010
    Western Massachusetts
    Marcia at Rossville Quilts is the greatest. I can't say enough good things about the wonderful service she gives.

  6. #6
    Super Member burchquilts's Avatar
    Join Date
    Jan 2012
    Holmen, WI
    Quote Originally Posted by Nanaof4 View Post
    Marcia at Rossville Quilts is the greatest. I can't say enough good things about the wonderful service she gives.
    Yes, I've ordered from them before & been quite happy with both the fabric & the service!
    (.(. (..`..♥ rebecca

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