Great customer service
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Join Date: Jun 2010
Location: Cape Coral, Florida
Posts: 100
Great customer service
Just wanted to pass this along. A few months ago, I had purchased a Stonehenge jelly roll made by Northcott. I opened it and threw away the packaging and when working with it, noticed some of the strips were not as wide as others. I started measuring and found quite a few were only 2 - 1/4" instead of the 2 - 1/2". I emailed Northcott and they asked what skew number they came from. I explained that I had already thrown away the wrapping but that I would be happy to send them a few strips so they could see for themselves. I mailed the strips and about ten days later, I received another email, apologizing for the goof and that they were sending a replacement roll plus something "extra". The other day I received the jelly roll along with a package of 12 Stonehenge fat quarters in beautiful shades of blue. Now that is what I call customer service! Just wanted everyone to know there are still wonderful companies out there that care.
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