Hancock's of Paducah - WOW

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07-09-2015, 11:09 AM

#21

Maureen

Super Member

Join Date: Apr 2010

Location: Massachusetts

Posts: 2,005

I always get good service from them too!

07-09-2015, 04:25 PM

#22

chris_quilts

Super Member

Join Date: Dec 2009

Location: leavenworth, ks

Posts: 3,093

Every time we visit relatives in TN, we stop at Hancock's. Visual overload, not to mention fabric overload, is the only way I can explain it. There are so many fabrics, so many choices, so little time (for me to just ponder all the choices), and sadly so little money. This year I bought Christmas fabrics. Mostly cardinal related fabrics. DH is an enabler so when he began picking out fabric, it was time to leave as we needed $$ to finish the trip home too. Love visiting there but want to go sometime without kids or DH so I can spend all day and maybe buy nothing but leave with inspiration for the fabric stash.

Chris

07-10-2015, 02:52 AM

#23

Knitette

Super Member

Join Date: May 2012

Location: The Granite City, Scotland

Posts: 1,635

The service from Hancocks is outstanding. I buy from them because they have flat shipping rate of $10 per $50 spend. Most other vendors charge $23.95 for a Flat Rate which holds 6-8 yards.

A few months ago I ordered black quilt back fabric (less than 1/2 the price I pay here, including shipping - even Customs if I have pay that too!). When I went to use it some time later, there was a small, but noticeable, flaw approx 18" in. I emailed them a photograph of it and they sent me another piece immediately and told me to keep the other piece.

Another time they sent me the wrong colour of a fabric I had ordered and again, they told me to keep it and refunded the cost of the original item.

I never hesitate to recommend them to all my quilting friends.

07-10-2015, 08:28 AM

#24

madamekelly

Super Member

Join Date: Jul 2010

Location: Central Willamette Valley, Oregon, USA

Posts: 7,695

Quote:

Originally Posted by AZ Jane

I don't understand. I have a lot of that now a days. But if you knew you had an expired gift card, why did you expect them to make it good? That kind of thing sinks smaller shops like a hole in a ship. Perhaps they are large enough to absorb the costs but why should they? I just don't understand.

If honoring gift cards will sink a shop, they should get a new accountant. They are paid cash for those gift cards, so if they honor them, they have still made a profit from the sale. I will not buy gift cards that expire. Making them expire is just a way to make money for nothing. If a gift card expires, the stores hope you will put them away and forget them. I will not do business like that. It amounts to betting my disability will make them a profit, and therefore they are not an honest business. Nuff said.

07-10-2015, 08:43 AM

#25

Lucio

Senior Member

Join Date: Nov 2010

Posts: 345

Quote:

Originally Posted by Sewnoma

Here in CA, gift cards CANNOT expire. They are like cash - good forever. I think that's a good policy - what "cost" are they absorbing? They were given money for that card in the past; I don't see that they're losing anything.

It is my understanding here in CA that if a gift card is purchased it cannot expire but if it a "freebie" than it can expire.

07-10-2015, 06:46 PM

#26

ukdame

Junior Member

Join Date: Aug 2010

Location: Seattle greater area

Posts: 291

So glad they honored it and yes I will never buy another gift card that expires either. I just ordered from Hancocks of Padudcah so it us comforting to read this. I love perusing tbe catalog too. Lovely batiks.