Have to share/ Great Customer Service
02-06-2014, 02:49 PM
#23
Super Member
Thread Starter
Join Date: Jul 2008
Location: Keller, TX
Posts: 1,916
Great Customer Service
Although Nancy's Notions sent my problem to Hoffman, it was Hoffman that sent replacement jelly rolls, border fabric and backing 8.25 yards for "my Trouble"? Just wanted to make this clear. Good service from both, but Hoffman sent me all of the fabric.
02-06-2014, 03:57 PM
#26
Power Poster
Join Date: Jun 2011
Location: Southern California
Posts: 19,131
I had thought that it would be Hoffman making the replacement. When I was quilting professional, I would purchase from them. They always stand behind their product. I still think that Hoffman fabrics are the best, sort of the Cadillac of fabrics !! 
02-06-2014, 07:59 PM
#28
Senior Member
Join Date: Feb 2013
Location: Texas
Posts: 983
Wow & here I was excited when I ordered some Avenger comic fabric but received Superman fabric and Fabric.com had UPS come to my house to pick up the wrong fabric. The sent out the correct fabric in 2 days. But my ordeal didn't gain me anything extra but the corrected order. Still happy though!
02-06-2014, 08:34 PM
#29
Super Member
Join Date: Mar 2011
Location: my heart is in texas, philly and london
Posts: 4,756
I recently rec''d the wrong fabric from c.t. And they were very quick to replace it. They, too, told me to keep the wrong fabric. They are also a great company to deal with.
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