Lady Diana

Received some jelly rolls that were not the right size. Nancy's Notions contacted the Hoffman company and they are not only replacing them but sending my border (2 yds) and backing fabric (8.25 yards) of my choice, to me as well!!! I can't believe in this day and age that I found someone who went beyond the norm to keep a customer.
Wonderful. Made my day...week.

PenniF

It IS good to know that there are companies out there who care about their name and reputation...and doing the "right thing".

Painiacs

Yay for them!!!!!!

Dina

It is good to hear about good customer service.

Dina

wannaquilt1

Wow that's awesome! Maybe I will look at their quilt kits next time...

GailG

And it is good that you reported it. I have a tendency to just accept things as they are and not purchase from the company, etc. anymore. And this I have to accept my losses. Fabric and notions are so expensive now that we almost have to speak up.

mighty

Awessome!!!!!!!

tessagin

I have learned to speak up. I too used to let things be. Then I looked at how much I spent/ lost on "let things be". Not anymore. You just end up paying double.

ManiacQuilter2

That is terrific. I am thinking of purchasing from them the new Slidelock ruler everyone is talking about. Thanks for the information.

DebbieJJ

Nancy's Notions is a great place to do business with......a few yrs. ago, I ordered one thing but received somebody else's order, and they received mine. When I called Nancy's Notions, they told me to keep the wrong item for free, and then shipped out the correct item that same day!