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Thread: I will not - - - -

  1. #1
    Piedmont Quilter's Avatar
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    go to Hancock Fabrics every again :evil: :evil: Went today, for the 2nd time since they remodled the store. #1 - they do not keep their "licensed" fabric inventory stocked well any more and #2 they have only 2 ladies working in that big store. AND on top of that - - the 2 ladies that are working cannot distinguish their head from a hole in the ground. (Just so you know - I cleaned that one up :!: :!: ) Nor can they do 2 things at once - such as cut fabric and talk at the same time. WOW - I think my 10 year old DD could work there - no problem.

    Also I'm not going to the fabric department at my local Hobby Lobby as long as the "rude lady", as my 13 year old DS calls her, is still employed there.

    On a brighter note - - went to Ben Franklin's - found almost everything I was looking for, and the lady that waited on me was WONDERFUL!!!

    OK - Now I'm done venting - that you for your undivided attention!! :D :D :D

  2. #2
    Super Member justwannaquilt's Avatar
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    What is it with hancock's? I went in there the other day because they had Kona on sale 52% off and I know I waited 1/2 an hour to get my fabric.
    She was talking to the person before me that had ONE BOLT of fabric that didn't even get cut she wanted what was on the bolt. TWO YARDS!!!! So it wasn't even like she had to measure out this HUGE amount of fabric and then fold it! Then I come home and I had to cut 3 inches off either side just so it would be straight!

    Next time I will pay 5.99 for Kona just for the customer service!

    I do however like the boy that works the fabric counter at Joann's. He can talk, measure and cut all at the same time!

  3. #3
    Senior Member Sandy1951's Avatar
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    I've never been to a Hancock's, but I often shop at Joann's. I've read a lot of negative comments on another sewing board about Joann's fabric cutters, but I've always had good experiences. The ladies who have waited on me have always been professional, helpful, fast, and accurate, which I appreciate. It's frustrating to shop at stores that don't seem to care about customer service.

  4. #4
    pookie ookie's Avatar
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    I have a wonderful local shop. I know there are quite a few others around as well.

    I will never go to one of the angry/rude chains again. I do wish actual sewing peeps would work at them but those days seem long gone. I'd also like to bring back the days of the orange-haired beehive'd waitresses who were working on their fortieth year on the job. I miss colorful competence.



  5. #5
    Super Member Darlene's Avatar
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    Our Joann's has real sewing people some nice some not so friendly. But that's okay as long as they cut fabric right. I haven't been to a Hancock's for years as they closed down some time ago. But I always liked their fabric and the ladies who worked there.

  6. #6
    Super Member LucyInTheSky's Avatar
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    I hate Joanns. The ladies there take forever to cut and also can't talk and cut at the same time.

    I once went to get some fabric cut, there was no one around, employee or person waiting to have fabric cut. So I went on a hunt to find someone. She came back with me to the fabric counter, asked for my number. I said I didn't have one since there was no one around. She said I had to get one or she wouldn't cut my fabric. And then by the time I walked to the other end of the fabric counter, 2 people had numbers in front of me, so she cut their fabrics first EVEN THOUGH I HAD TO FIND HER!

    I'll take local quilt shops any day. The extra money is worth it

  7. #7
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    If you live anywhere near Alpena, Ar go check out the Rag Barn. She has a small shop but alot of great quilting fabric and most of it is 2.49 per yard!!!! I buy about 400.00 to 500.00 from her everytime I go in there!!!!

  8. #8
    Senior Member liwilliams's Avatar
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    When my friend and I go to Hancock's we call it having an adventure. One time the manager told my friend the fabric she was buying for a skirt was ugly!! LOL!! And another time she told us batiks were not to be used in quilts only cottons. We just laugh and have the best time!! (The manager is serious about her comments - she really believes what she is saying.)

    I've found some wonderful fabrics and notions there and some great sales. Where else could we go for that kind of entertainment?

    Linda

  9. #9

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    I just have to add...never say 'never'!:)I have been fed up w/my LQS for a number of reason, a few you listed...and, lo and behold...they are the only ones that I could find that have this halloween fabric I wanted!! Online is even sold out!:)So...my never has been exept today...:)Glad you had a good time at Ben's....we don't have one here anymore and haven't for years! Sad!! Skeat

  10. #10
    Super Member leaha's Avatar
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    first I would like to say there is a Hancocks the chain and then there is Handcocks of Paducah, which I really love! great service and great fabrics! They are not the same, Handcocks of Paducah has a wonderful catolog and when I order from it fast servie, no complaints at all, just my 2 cents Leaha

  11. #11
    Power Poster nativetexan's Avatar
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    sounds like Hobby Lobby fabric dept!!

  12. #12

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    Quote Originally Posted by nativetexan
    sounds like Hobby Lobby fabric dept!!
    Our Hobby Lobby has great people in it now....they must have shipped our grouchy ones to you!:)We don't want the grouchies back...keep them there:)LOL Skeat

  13. #13
    Super Member Tink's Mom's Avatar
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    I was just at my local Joann's this morning...I had a brand new cutter...she got her name badge minutes before serving me. Being that I have been going there for at least 15 years, and even worked there many many years ago, I am considered almost a part of the team...The person training my cutter had to go on a fabric check when it was my turn... :roll: So, here I am showing the new trainee that with thick fabrics, like fleece you don't try to cut while in the metal guide, you run scizzors along the outside of the guide. I worked with her on my order for about 10 to 15 minutes, due to the telzon. She didn't even know the decimals needed for 1/4 yard, 1/2 yard etc.
    Thank God I had my patience hat on today......... :shock:

  14. #14
    Super Member Boston1954's Avatar
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    I went to Hancocks some months ago asking for Moda Marbles. Both of the women I asked looked at me as though I were from another planet. One said "what do you do with it?" I was stunned for a few seconds and then said "Make Quilts!!" I don't want to play any more. I have started seriously ordering online. Don't have to go anywhere and the fabric comes to me!!

  15. #15
    Super Member LucyInTheSky's Avatar
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    Quote Originally Posted by leaha
    first I would like to say there is a Hancocks the chain and then there is Handcocks of Paducah, which I really love! great service and great fabrics! They are not the same, Handcocks of Paducah has a wonderful catolog and when I order from it fast servie, no complaints at all, just my 2 cents Leaha
    Very good point. I love Hancocks of Paducah. Very fast shipping and great customer service. When I first read that I was worried it was them, since we don't have a chain Hancocks in town, but then realized it was a chain store.

  16. #16
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    I usually get my fabric online or at my local quilt fabric store. Hancocks
    by me is useless. They only have 2 clerks in the whole big store and they
    don't know what they're doing half the time, the other half they're so
    busy chatting they ignore the customer. I occasionally buy fabrics at
    JoAnns but only if there is one certain lady there (she's the only one
    who knows what shes doing) if she's not there I walk out. I don't think
    they train them on service or courtesy anymore.
    Catlady

  17. #17
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    I went to the two area Hancock stores Saturday and was surprised at how bad the service was. It isn't normally fabulous, :( but it was really below par Saturday. In addition, they were both very low on fabric, nothing new in stock. The manager shared that they were making room because they are starting to carry the M'lis line, I was wondering if she will still be carried by JoAnn.

  18. #18
    Super Member Moonpi's Avatar
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    Our local Hancocks is pretty good - the change of management last year really brought some fresh air into the store.

  19. #19
    paintedquilt's Avatar
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    I order fabric from Hancocks of Paducha(sp) and am really happy with them. Its almost impossible to get Kona cotton up here (Canada) and they have an excellent variety. The same goes for Moda Marbles. I have never had any problems with parcels clearing customs and have never had to pay duty or extra taxes and I've ordered up to $100.00. My only complaint about them is that they include a catalogue every time I order.

  20. #20
    montanaquilter's Avatar
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    Fortunately, I love my LQS. thank god cause we don't have anywhere else around here to shop! I also like connectingthreads.com. Great service, material and sales. Those chains are just too overconfident. they should be aware of their bad customer service but i don't think they really care.

  21. #21
    Power Poster MadQuilter's Avatar
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    My experience with Hancock's isn't much better than everyone else's. I find that their bolts have a lot of flaws. Learned that the hard way.

  22. #22

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    Quote Originally Posted by paintedquilt
    I order fabric from Hancocks of Paducha(sp) and am really happy with them. Its almost impossible to get Kona cotton up here (Canada) and they have an excellent variety. The same goes for Moda Marbles. I have never had any problems with parcels clearing customs and have never had to pay duty or extra taxes and I've ordered up to $100.00. My only complaint about them is that they include a catalogue every time I order.

    I love that they send the catalog every time and think it actually smart...for I pass it on always!! Then I don't have to share:)I've even left one at a doctor's office once....figured someone was happy about that :)

  23. #23
    Power Poster Mousie's Avatar
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    Quote Originally Posted by liwilliams
    When my friend and I go to Hancock's we call it having an adventure. One time the manager told my friend the fabric she was buying for a skirt was ugly!! LOL!! And another time she told us batiks were not to be used in quilts only cottons. We just laugh and have the best time!! (The manager is serious about her comments - she really believes what she is saying.)

    I've found some wonderful fabrics and notions there and some great sales. Where else could we go for that kind of entertainment?

    Linda
    well, Linda, you sound like one of those well adjusted people that can tell when something that is said, has nothing to do with you! good for you! :lol:

  24. #24
    Power Poster Mousie's Avatar
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    Quote Originally Posted by Skeat
    I love that they send the catalog every time and think it actually smart...for I pass it on always!! Then I don't have to share:)I've even left one at a doctor's office once....figured someone was happy about that :)
    Skeat, I'm sure you made somebody's day! :D

  25. #25
    Moderator littlehud's Avatar
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    I guess the Hancock Fabric here is the exception to the rule. I am usually greeted by the regular employees there and asked about my kids and grand daughter ( if they are not with me ). They are familiar with the fabrics I like and point out anything new they think I might like. They are patient with my DGD and always praise her choices for her fat quarters. I guess I am just lucky to have a great group of ladies working there.

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