Candace

Since everyone has to wait up to 3 weeks, they couldn't possibly do loaners. Maybe if I was a special customer(meaning I plunk down mega cash for lots of machines...but my last purchase from them was 11 years ago!)

I'm starting to come around to your way of thinking Martha Jo. I won't feel guilty getting a second machine after this. And next year when it goes in for maintenance I'll be prepared!

Bobbinwinder

Can't help but wonder why this business isn't doing a better job of taking care of customers. Appointments for regular maintenance should be available and the work should be done on time, imho. Sounds like someone with some organizational skills should offer this place some consultation... or hire some folks and give them some competition. Back in the day, when Singer was something, my DGM was never left in a lurch....her machine was her livelihood...we dropped off in the AM and picked up by closing many times that I recall...and occasionally it was next day.

Shemjo

I have the MC9000 as well, and I LOVE it!

Quilter7x

The place I bought mine from said it is one of the best machines Janome ever made. Even if I were to get another sewing machine, I would not give this one up. So glad there are others who feel the same way! :D

Candace

Definitely!

Candace

I don't know why there's such a back-log either. Maybe everyone did so much over Christmas that they think it's time for service? Or Jan. is everyone's month to remember to bring their machines in?? I agree, that this isn't the way to make customers happy.

dglvr

To bad you don't live in Spokane. I just got home from picking up my Janome. 1 day service. The only store that did Janome in Spokane closed
(Pacific Cresent Quilting) so I thought I would have to take it clear to Seattle. Finally another place started doing them in Spokane (The Top Stitch). Wonderful place. I do live an hour or more away from there and took my machine up for service and repair a couple of weeks ago and it only took 3 days. I was cleaning my sewing room so it took a few days to get it set back up. When I got it set up it still had a problem. They only charged $70 the first time. Beings I had to drive clear back up there I was able to wait and they fixed it for nothing while I waited. You should ask that shop your at why they charge so much. Plus keeping it forever. Maybe there is a shop elsewhere in your area that would be faster and more resoneable. Good thing you don't make a living with your machine.
Good luck.

Jingle

I have two identical machines for that exact reason, I also have three others I could use. I also have several vacuum cleaners and we had hardwood floors installed last year. I am hanging onto them, just in case. Those two things I always say - I have one for every mood.

cyd

I also have only one Janome dealer-live in under-serviced southern IL. His charges are high, and it takes way too long, in my opinion, for the return. W/o going many miles there are just the Walmart stores. It is so frustrating to have no choices.

butterflywing

i bought a viking and 3 janomes (1 for my dd) at the same dealer. my dil also brought her mom's old singer from california. now i have them all serviced in my home by a repairman who comes and does them all at my convenience for less money. he does the 3 janomes, the viking, the singer, a vintage factory blindstitcher and checks over the tin lizzie and charges me $350. for years he did my necchi until we had to put her down. he takes everything apart, cleans it, checks for burrs, checks all the timings, wipes down everything in lubricant that should be. if he sees any parts that are getting worn, he shows me and we decide on a game plan. he first tries to salvage the part from a machine the same age that he has for that purpose (my machines are not new) and only then will he order a new part. since he works in my sewing room, i don't wait for anything. he works out of his truck. i mean TRUCK!! (he actually has a real repair shop at his home) in the end he saves me a lot of money. when i used the dealer, i was paying more money for my own 2 janomes and my viking alone. if i needed anything it was always a special order with jacked-up prices. and they were never ready when promised.

i agree with gaigai. any qualified repair service can take care of your machine. ask your friends who they use. ask your local tailor.