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Thread: Jelly Rolls 2 go

  1. #1
    Senior Member SWEETPEACHES's Avatar
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    Jelly Rolls 2 go

    Has anyone ordered from them recently? I placed an order a couple weeks ago. I inquired a couple days ago and they told me that all their staff had gone to a fabric conference or something like that. My bank acct was charged on April 27. When I log into their site, I can see that there are 3 items in my cart, but it won't let me look at it or see a status.
    I'm frustrated.

  2. #2
    Super Member DebraK's Avatar
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    never heard of them.

  3. #3
    Power Poster sharon b's Avatar
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    When I went to the site this was on the front page :

    UPDATE: We're currently upgrading our server to deliver you a better and faster store! As of right now, CHECKOUT IS DISABLED. Feel free to still look through the merchandise but we're not taking any orders until we come back to you as AN EVEN MORE IMPROVED SHOPPING EXPERIENCE!

    Did you pay through Paypal I found this under the Customer Service Tab :

    Viewing Orders
    Jelly Rolls 2 Go runs its payment and shipping through paypal, and as a result all shipping and ordering information will be sent to you and viewable by paypal.com. If you create an account with Jelly Rolls 2 Go, you will be able to view current and previous order information through your personal account window once you log-in. If you cannot find the order information that you're looking for through either your paypal account or Jelly Rolls 2 Go account, email us and we will do the best we can to help you.

    This was also under Customer Service :

    Shipping & Delivery
    All orders placed will be shipped immediately via USPS on the next business day. USPS should be delivered in 2-7 days, however delivery times are not guaranteed. Orders with APO/FPO addresses and in Hawaii, Alaska and Puerto Rico will be shipped USPS Priority Mail and may take longer to be delivered.

    I did not see a phone number listed anywhere- so send them an email through the Contact us section - also I think you can contact Paypal about non delivery
    To keep your mind fresh- learn one new thing a day !

  4. #4
    Senior Member SWEETPEACHES's Avatar
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    No, I didn't pay thru paypal. I used my debit card. That message about upgrading their system has been on there for days

  5. #5
    Super Member DebraK's Avatar
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    do you have a previous receipt? Would there be a phone number on that? Sorry if I'm asking the obvious.

  6. #6
    Senior Member SWEETPEACHES's Avatar
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    oh... good idea, Debra. I'll look. Apparently it wasn't obvious! ha

  7. #7
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    Quote Originally Posted by SWEETPEACHES View Post
    No, I didn't pay thru paypal. I used my debit card. That message about upgrading their system has been on there for days
    NEVER use a debit card on the internet sales. They (not THIS site, I'm saying) can wipe out your whole account. Only use credit cards.

  8. #8
    Power Poster BellaBoo's Avatar
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    Be careful about ordering from a site that does not have a toll free number and all contact info listed. That shouts lousy customer service from the start.

    The site has a facebook page. Post there your concern. It will get answered fast. Shops on Facebook cannot afford to have any complaints not answered. It shows up on thousands of fans pages. http://www.facebook.com/jellyrolls2go
    Last edited by BellaBoo; 05-08-2012 at 06:19 PM.
    Got fabric?

  9. #9
    Super Member DebraK's Avatar
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    lol, I often over look the obvious so I put it out there ;-) Good luck!

  10. #10
    Senior Member SWEETPEACHES's Avatar
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    Thank you Bella. I have posted on their FB page now.

  11. #11
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    Did you ever hear from them? I want to order something that they show "in stock" but I'm very surprised they have so I'm not sure their site is current or correct.

  12. #12
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    One thing I noticed at this site is that they charge $5.95 for a pattern that is a free download at the Moda site.

  13. #13
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    Yes, I looked at their shipping chart and it is very steep compared to actual rates. Just one jelly roll would be $8 in shipping. I'm not happy about it but if the item is in stock there, they are the only ones in the US at least that have it so I don't have a choice if I want it.

  14. #14
    Senior Member SWEETPEACHES's Avatar
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    yes, I did get my order. I've never had a problem with them before this one time. I'm sure I'll order from them again.

  15. #15
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    That is great to hear. I am keeping my fingers crossed that the jelly roll I want is in fact "in stock".

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