Jelly Rolls 2 go
05-08-2012, 04:53 PM
#1
Senior Member
Thread Starter
Join Date: Jul 2011
Location: Florida
Posts: 869
Jelly Rolls 2 go
Has anyone ordered from them recently? I placed an order a couple weeks ago. I inquired a couple days ago and they told me that all their staff had gone to a fabric conference or something like that. My bank acct was charged on April 27. When I log into their site, I can see that there are 3 items in my cart, but it won't let me look at it or see a status.
I'm frustrated.
I'm frustrated.
05-08-2012, 05:12 PM
#3
Power Poster
Join Date: Jul 2008
Location: Northern Indiana
Posts: 20,306
When I went to the site this was on the front page :
UPDATE: We're currently upgrading our server to deliver you a better and faster store! As of right now, CHECKOUT IS DISABLED. Feel free to still look through the merchandise but we're not taking any orders until we come back to you as AN EVEN MORE IMPROVED SHOPPING EXPERIENCE!
Did you pay through Paypal I found this under the Customer Service Tab :
Viewing Orders
Jelly Rolls 2 Go runs its payment and shipping through paypal, and as a result all shipping and ordering information will be sent to you and viewable by paypal.com. If you create an account with Jelly Rolls 2 Go, you will be able to view current and previous order information through your personal account window once you log-in. If you cannot find the order information that you're looking for through either your paypal account or Jelly Rolls 2 Go account, email us and we will do the best we can to help you.
This was also under Customer Service :
Shipping & Delivery
All orders placed will be shipped immediately via USPS on the next business day. USPS should be delivered in 2-7 days, however delivery times are not guaranteed. Orders with APO/FPO addresses and in Hawaii, Alaska and Puerto Rico will be shipped USPS Priority Mail and may take longer to be delivered.
I did not see a phone number listed anywhere- so send them an email through the Contact us section - also I think you can contact Paypal about non delivery
UPDATE: We're currently upgrading our server to deliver you a better and faster store! As of right now, CHECKOUT IS DISABLED. Feel free to still look through the merchandise but we're not taking any orders until we come back to you as AN EVEN MORE IMPROVED SHOPPING EXPERIENCE!
Did you pay through Paypal I found this under the Customer Service Tab :
Viewing Orders
Jelly Rolls 2 Go runs its payment and shipping through paypal, and as a result all shipping and ordering information will be sent to you and viewable by paypal.com. If you create an account with Jelly Rolls 2 Go, you will be able to view current and previous order information through your personal account window once you log-in. If you cannot find the order information that you're looking for through either your paypal account or Jelly Rolls 2 Go account, email us and we will do the best we can to help you.
This was also under Customer Service :
Shipping & Delivery
All orders placed will be shipped immediately via USPS on the next business day. USPS should be delivered in 2-7 days, however delivery times are not guaranteed. Orders with APO/FPO addresses and in Hawaii, Alaska and Puerto Rico will be shipped USPS Priority Mail and may take longer to be delivered.
I did not see a phone number listed anywhere- so send them an email through the Contact us section - also I think you can contact Paypal about non delivery
05-08-2012, 06:09 PM
#7
Super Member
Join Date: Aug 2011
Location: Louisville, KY
Posts: 1,293
05-08-2012, 06:13 PM
#8
Power Poster
Join Date: Jan 2009
Location: Front row
Posts: 14,646
Be careful about ordering from a site that does not have a toll free number and all contact info listed. That shouts lousy customer service from the start.
The site has a facebook page. Post there your concern. It will get answered fast. Shops on Facebook cannot afford to have any complaints not answered. It shows up on thousands of fans pages. http://www.facebook.com/jellyrolls2go
The site has a facebook page. Post there your concern. It will get answered fast. Shops on Facebook cannot afford to have any complaints not answered. It shows up on thousands of fans pages. http://www.facebook.com/jellyrolls2go
Last edited by BellaBoo; 05-08-2012 at 06:19 PM.
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