Keepsake Quiting

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02-11-2011, 11:11 AM

#11

Kas

Super Member

Join Date: Jun 2010

Location: Renton, WA

Posts: 2,045

How long ago did you place the order and did you order by mail or online? I find they take a bit longer than equilter to get my fabrics to me. But usually it arrives just when I start to get really worried!

02-11-2011, 11:19 AM

#12

Pennylane

Member

Join Date: Jan 2011

Location: Maine

Posts: 40

Yes I just ordered last Sat. from them. I am about an hour and a half from their store and just got an email today that my order went out yesterday (UPS, 7-10 day delivery). I could have gone over and picked it up and had it 2 weeks earlier than it will arrive. Don't know whats going on with them lately.

02-11-2011, 11:25 AM

#13

lindy

Senior Member

Join Date: Jan 2010

Location: Salem, OR

Posts: 511

I've never had a problem. They have always been promp in filling my order.

02-11-2011, 11:41 AM

#14

misseva

Super Member

Join Date: Jul 2010

Location: East Arkansas

Posts: 2,534

Never had a problem. BUT, with the weather we're having in Arkansas, everything is delayed. Even stuff coming from Califrornia.

02-11-2011, 11:54 AM

#15

Sassylass

Super Member

Join Date: Jan 2011

Location: Ontario

Posts: 1,229

I think they are an amazing store! I ordered from them and being in Canada it does take a while. I ordeed on Jan 21st and got it yesterday Feb 10. What I didn't realize was I had ordered from and older book and the price had gone up....they still shipped my order and just asked for me to send the remaining funds...now I don't think you can beat that in a store!!
Sass

02-11-2011, 12:09 PM

#16

JanetM

Super Member

Join Date: Sep 2009

Location: At my LQS

Posts: 2,326

I think this must be a fluke. I have ordered from them many times and never had a problem. I hope it all works out quickly for you.

02-11-2011, 12:19 PM

#17

pab

Senior Member

Join Date: Nov 2010

Posts: 539

I have family in this area . they have had early and multiple storms.In between the snow ,they have had ice storms.Lines are down,trees down and equipment breakdowns. I would say they are one of the best places to shop and they stand behind their sales. I do hope you hear from them soon.Theirgood reputation is nation wide. pab

02-11-2011, 12:44 PM

#18

Midwestmary

Senior Member

Join Date: Jul 2010

Location: Eastern Iowa

Posts: 953

Ordered from them several times in the past few years and never had a problem. I'd bet this latest round of weather is affecting things.

02-11-2011, 03:45 PM

#19

cathylynn

Super Member

Join Date: Oct 2010

Location: Las Vegas

Posts: 1,162

I have ordered from them in the past and have had good service from them. and the quality of goods was quite nice too.

02-12-2011, 02:29 AM

#20

Nathan's Mimi

Junior Member

Join Date: Jan 2010

Location: somewhere in a cornfield,Maine

Posts: 201

they are located in N.H. And it has been snowing an unusual amount this year. They are really a very good company to buy from.

Quote:

Originally Posted by luvTooQuilt

Wow. I have never had a problem with them.. Im not sure where they are located but is it possible they are 'snowed in' - I have been for the last two weeks.. Id wait a lil while longer, they are not a fly by night company.. Their sister store is fons & porter so Id send a nice email to KQ with a return number.. Im sure someone will get back to you..