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Thread: Longarmed Bandit

  1. #1
    Super Member quilterella's Avatar
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    This is not meant to upset any of our wonderful Longarmers on this board, but, I have a problem. Took a kingsize quilt to Longarmer last year and asked for all over leaf and vine pattern. No problem she says, gives me the price and says I can have it in three weeks. Great! Well, she calls and tells me to pick up the quilt and says I'm only going to charge $250.00 (a favour). Quilt was in the bag and she was on her way out the door...So I paid her and left. Got home, took out quilt and it's not done. Note inside states - poor fabric, poor construction blah,blah,blah.
    Two of mine friends are in total disbelief (one is a longarmer) and we start picking out all the quilting (approx 2/3 had been quilted). Anyway, the problem is this, the quilt is terribly stretched on oneside, I've started quilting it on my Janome 6600, but, you can see it has been stretched. My longarm friend says to finish it, lots of quilting should hide the distortion.
    Now that I've written a book here, any other suggestions? I had made this for my daughter and she just loves it. Alot of time, energy and money has gone into this one! HELP!!!

  2. #2
    Super Member ScubaK's Avatar
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    I wish you had a picture to help us see better....and what was the original charge and such?
    K

  3. #3

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    I find her note to be absurd! I know a longarmer, and have asked about distorted tops before (and I'm not saying that yours was before you gave it to her), and she regularly works miracles with customer's tops that don't lay flat or are distorted. I also know that she regularly quilts tops made of horrible quality fabric. I'm sorry you had to deal with this.

    I agree, try to square it up as much as possible, and use heavy quilting. I would also stop payment on the $250 if you can.

  4. #4
    Senior Member Sewsweet's Avatar
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    Do you think if you wash the top it will take shape? Then start over with the quilting. I did this with a small one and it came out fine. Good luck, and I would want my money back.

  5. #5
    Super Member sahm4605's Avatar
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    I agree with mattee. I would stop payment on the check definatly.she did not do as promised and if the top was squared up and not distorted before hand then there shouldn't have been a problem. but that is just me. I am not a longarmer or even a good quilter yet. so this is just my opinion. if the longarmer calls about the check you should just tell her that the quilt was not finished and that you are having to fix what she has done to it. Hope the quilt will get fixed for you. {{{HUGS}}}

  6. #6
    Super Member kwhite's Avatar
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    Get your money back or get a lawyer!!! No reason for that. She did not do the job she was hired to do. If she didn't think she could before she started she should have called and told you to come pick up your top. To bag it up with a note is chicken sh*& and should not be tolerated.

  7. #7
    Junior Member quiltnchik's Avatar
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    IMHO as a LA myself, $250 is absurd to begin with for an all-over design! Also, if she saw the top wasn't going to lie flat and felt that she couldn't do it, she should have contacted you to come get it. She should never have started it and then left it partially unfinished. I have - so far - only had to return one top unquilted, and it was very poorly constructed, but the customer knew it and has since taken it apart to redo.

    This was very unprofessional on the part of your LA; not only would I stop payment, I would definitely find a new person to quilt my quilts!

  8. #8
    Super Member feline fanatic's Avatar
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    Wow, I am speechless. I too would stop payment on the check. I also agree that $250 is ridiculously high for an end to end even if she had finished it. Those types of quilting designs are usually only about 1.5 cents per square inch.

  9. #9
    Super Member Candace's Avatar
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    I hope you took pictures of it before you ripped it all out.

  10. #10
    Super Member Lori S's Avatar
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    I agree that it was her responsibility to inform you prior to starting work if there were ANY issues that would have prevented her from completing the work as agreed. A professional will know with out doing too much inspection if a top has issues.
    When I drop my quilts off . The very first thing that is done is to unfold and inspect. Doing this does a few things... opportunity to discuss design of quilting ...and the LA gets to review for any issues in the top prior to doing work.
    What happened was unprofessional at a mimimum. I would stop payment if possible. If she truley felt that she could not properly do the work to completion , the responsiblity fell on her to tell you the limits of what she could do PRIOR to starting.

  11. #11
    Super Member C.Cal Quilt Girl's Avatar
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    That's just wrong !! Definately recontact, when this was delivered she should have been able to see if there might be a problem, not at the 2/3 mark, this has to be wound on the spools so you see then if anything is looking wonky before a stitch goes in. Good Luck with it!!

  12. #12
    Super Member wolph33's Avatar
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    that is wrong on so many levels.dishonest not straightforward,etc.stop payment right away

  13. #13
    Super Member Sandra-P's Avatar
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    That is terrible to treat a customer that way. I agree with the other posters on this board, she should have contacted you if there was a problem.

  14. #14
    Super Member hperttula123's Avatar
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    OMG...stop payment. If she didn't finish it, she shouldn't get paid the full amount. If she didn't have the respect to call you and explain the problem, she shouldn't get $250 for not finishing your quilt.

  15. #15
    Super Member mollymct's Avatar
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    How awful!! I am appalled that at how this was handled by the longarmer. She absolutely should have contacted you as soon as she realized she was not going to be able to quilt in the manner the two of you agreed upon. I hope you can get your money back or a portion anyway. What a mess!! All that work...

  16. #16
    Super Member quilttiludrop's Avatar
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    I'm shocked! It was definitely a breach of contract for her to give you an unfinished product, to say nothing of unprofessional.

  17. #17
    Super Member quilterella's Avatar
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    The sad part is this longarmer was supposedly a friend. Original price was to be $375.00 but for cash 250.00 ( I know, I know...STUPID!!) My friend( the other longarmer) says it is so distorted because she loaded it on the bars wrong, and stretched it. I can't get my money back...but, Unpostive feedback can be justice I guess. All I know, is I have alot of work ahead of me. I will try and post a picture over the weekend. Thanks for all your suggestions and support!

  18. #18
    Super Member tuesy's Avatar
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    That's pretty rude of her to do to you. I'm sorry it happened. I'm with the others here. Stop payment on the check!

  19. #19
    moonangel12's Avatar
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    Oh my goodness! That's awful!!! I'm so sorry! I would be sick... just the thought infuriates me! Have you tried talking to her? Maybe you can reach an agreement for her to redo it at no extra cost (if you even trust her to do that at this point). Have you ever had anything done by her before??

  20. #20
    Super Member feline fanatic's Avatar
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    Quote Originally Posted by quilterella
    The sad part is this longarmer was supposedly a friend. Original price was to be $375.00 but for cash 250.00 ( I know, I know...STUPID!!) My friend( the other longarmer) says it is so distorted because she loaded it on the bars wrong, and stretched it. I can't get my money back...but, Unpostive feedback can be justice I guess. All I know, is I have alot of work ahead of me. I will try and post a picture over the weekend. Thanks for all your suggestions and support!

    I am even more appalled. A friend? Well the only way to get any of your money back is a face to face confrontation. I would try anyway as much as I abhor confrontation. The $250 "deal" was for a completed quilt. She is not entitled to anything IMHO. Not only did she not complete the quilt, she distorted it by loading it wrong? I am at a loss as to how that can be done but I should never under estimate people who know just enough to be dangerous. I would set up an appointment to meet with her. Take the note and lay it on the line. Refund the money or you will make sure everyone will know what kind of business she does.

  21. #21
    Super Member Shemjo's Avatar
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    Oh my! That is just totally unacceptable. If you can't get your money back, then pictures and word of mouth will have to do in your cimmunity. I think I would post pictures at the LQS on their bulletin board, and tell my guild members!

  22. #22
    Super Member Quiltforme's Avatar
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    Stop payment on the check!

  23. #23
    Super Member Quiltforme's Avatar
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    Go with your longarm friend and confront her with the truth. Take lots of pics take her to small claims if you can prove with your friend and pics if she messd it up she needs to pay for it!@

  24. #24
    Senior Member hulahoop1's Avatar
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    Does she have a website with a "comments" or "feedback" section? If she does, you might want to consider posting your experience and disappointment with her work (stick to the facts). She may delete it, but until she does, the word may still get out.

  25. #25
    Senior Member Shelley's Avatar
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    I don't understand how you can load a quilt the wrong way. I sometimes load a quilt with the top and bottom to the sides if I am doing custom and want a larger area to work on before each advance.

    If you have fullness in areas, you can sometimes shrink it with some starch or best press, then iron it.

    The behavior of the LAer is really strange, and no, you shouldn't have to pay for a partially completed top.

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