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Thread: Moda layer cakes: NOT 10" & NOT square!

  1. #26
    Super Member katkat1946's Avatar
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    Update on Moda Layer Cake - NOT square & NOT 10"

    I took pictures of several of the squares and included them in an email to Moda. As many of you have said, I too have always loved Moda lines and even buy Moda on-ine with great confidence without getting to see and touch the fabric. In my letter I took pains to tell them all of that but also explained the huge variation in size and lack of squareness of any of them. After posting my gripe here and before writing to Moda I rechecked the few squares I hadn't cut (preparing for a retreat) and began to wonder if I'd prewashed them. So I also told Moda this was a possibility but if so that I could be sure they were washed on delicate and placed in a mesh bag. Maybe 10" could shrink to 9 7/8 but they were mostly 9 1/2" wide and very skewed when lined up with the grids on my cutting mat. I said that I didn't want anything more than a personal response to the issue as I didn't feel it was likely that I would purchase any more pre-cuts. I'll try to insert a photo below.
    Moda responded right away and I'd like to share the gracious response I received:
    Thank you for taking the time to write with your concerns about your recent Moda purchase. It is very, very unusual for our precut items to be incorrectly cut. I will definitely forward your information to the Fabric Development Department for their review. It is very helpful to know this happened so that we can inform our mills to be careful with the precuts.
    Pre-washing the pieces does shrink them a tiny bit. We suggest that you not wash the precut items before sewing. Since Moda fabrics have such a small shrinkage, it will not make a difference in your quilt. I feel you would be fine to still purchase the precut items but not wash them before using them.
    We would like to send you a layer cake as a thank you for writing with your concerns. However, we ship UPS and cannot ship to a PO Box. If you can send me your information, I will get the gift shipped to you. As I will be leaving on October 25 and not returning until November 6, it will be a few weeks before I can ship it.

    Thank you again!
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    Pat

  2. #27
    Super Member MaryAnnMc's Avatar
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    Now that's what I call Customer Service! and it was good of you to 'fess up, but if there is so little shrinkage in their fabric, where did the half-inch go? I've loved using their precuts, so I hope this isn't a sign of things to come.
    aka Chicken McLittle

    If it's true we learn from our mistakes, I'm going to be a genius!

  3. #28
    Power Poster erstan947's Avatar
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    ........

  4. #29
    Super Member Normabeth's Avatar
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    yes, this good customer service - I complained to AccuQuilt Go cutter that the 5" square was not cutting right (only used this once before, cut fabric for a senior member of my group, never complained it wasn't even) their answer to me was I probably damaged it - produce the receipt and if less that a year old, they will replace it. Now tell me, how many of you save all your receipts?? I would need another room in my house to store these paper receipts for every item I buy. The power or purchasing on line, I can find where and when I purchased the unit but not the dies, which is about 1 1/2 years ago. Needless to say, I didn't have my receipt, probably purchased this die at Joann's, so now I have a die that doesn't work, back to cutting by hand.

  5. #30
    Super Member sewingsuz's Avatar
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    I save all my receipts, and when I need one, I have a hard time finding it but I do find it at the bottom of the pile.
    Suzanne
    Asking a seamstress to mend is like asking Picasso to paint your garage.

  6. #31
    Super Member Deborahlees's Avatar
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    First of all great customer service, i hope you provide them with a mailing address and get a new set of precuts....
    I do save my receipts on anything 'big' or 'mechanical'....what I do is scan the receipt into my computer and then save it in a special file.....after having to produce a couple receipts and spending far too much time in the search, this is what I came up with....Also things that have instruction books (like a sewing machine) I will tape the receipt in the back of the book, and any repair receipts I might acquire .....
    Works for me....
    Yes that is a real picture of my hometown Temecula, California. We feature premiere Wineries, World Class Golf Courses, Pechanga Indian Casino and Hot Air Balloons

  7. #32
    Power Poster RedGarnet222's Avatar
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    I am so sorry this has happened to you. I staple my reciept to the instructions booklet or illustration page for easy access to it later. It has come in handy many times. I have a binder that I keep them all in, so that makes it even easier.
    RedGarnet222

    "Take your needle, my child, and work at your pattern ... It will come out a rose by and by. Life is like that ...one stitch at a time, taken patiently."
    *Oliver Wendell Holms

  8. #33
    Super Member Peckish's Avatar
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    I'm glad you've been "made whole" as they say. Nice to have my view that Moda is a quality company affirmed!

    Normabeth, I'm sorry you've had such trouble with your Accuquilt die! I had a problem with my circle die, and contacted the company. Since it was a gift, I did not have a receipt. Accuquilt simply wanted to know where the die was purchased. The gift-giver gave me the information, which I then passed on to Accuquilt, I sent the bad die back and they replaced it with a brand-new die. I am very happy with Accuquilt's customer service.

  9. #34
    Senior Member batikmystique's Avatar
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    Moda is a great company and this is just proof of their outstanding customer service. So glad to get the fabric care suggestions from them. Enjoy you free layer cake! :-)
    Creative clutter is better than idle neatness.

  10. #35
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    I'm love to hear what Moda has to say about this - it's not like they're Walmart prices!! 90% of my fabrics come from amazing finds at estate sales - I almost never buy fabrics from the stores.

  11. #36
    Super Member katkat1946's Avatar
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    Final update on Moda Layer Cake issue

    Hi, All,

    Just to briefly catch you up, I had shared the issue I had with a Moda Layer Cake not having been 10" but also not having been square either! I'm not sure at this point but I think I had to cut them down to 9" or a bit less to get them square. I wrote to them about all of this including that I suspected I had prewashed them which I do with all of my fabrics. If I had I was confident that they were placed in a mesh bag and the wash cycle was set to delicate. Anyway, I got a very gracious letter back stating in part that they would contact the mills where the cutting is done and also that prewashing precuts is not suggested. Although I told them in my letter that ALL I was looking for was a personal response, they offered to send me another layer cake. Well, I'm not crazy enough to turn that down So a Metropolitan Fair layer cake arrived yesterday! I have always loved Moda fabrics - the colors, the patterns etc but this had shaken my confidence in pre-cuts. So kudos and thanks to Moda/United Notions for standing behind their products!!
    Pat

  12. #37
    Super Member DebbE's Avatar
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    That's good to hear -- so many companies these days don't stand behind their products. I'm so glad that Moda does and will keep that in mind when I'm purchasing fabric.

  13. #38
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    Thank you for the update.
    Attending University. I will graduate a year after my son and year before my daughter.

  14. #39
    Super Member Lori S's Avatar
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    Much appreciate the update. Like you I am cautious about precuts. Sorry you had to go through this.

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